Heather Whitten
Middlebury,United States
Summary
Field Clinical Specialist with 25+ years of combined experience in patient support in a diverse range of clinical healthcare settings. Most recently supporting pain management physicians with neuromodulation therapies, including Peripheral Nerve Stimulation (PNS) implants, in high-volume operating rooms and outpatient settings. Providing real-time procedural support with precise targeting of nerves, patient selection guidance, and therapy optimization to improve clinical outcomes and efficiency.
Overview
28
28
years of professional experience
Work History
FT Neuromodulation Field Clinical Specialist
SPR Therapeutics
Cleveland, OH
06.2025 - Current
- Supported over 200 Interventional pain, PMR, and anesthesiologists with Peripheral Nerve Stimulator (PNS) implant procedures in a sterile OR setting.
- Step-by-step device setup with OR staff and implanter.
- Guided physicians on nerve targets and precise implant targeting through the use of fluoroscopy and ultrasound.
- Conducted stimulation testing with patient throughout procedure.
- Performed pre and post-operative education with patients on device usage, ensuring patient independence and promoting adherence to therapy.
- Patient support provided throughout 60 days of therapy by attending patient follow ups and weekly dressing changes.
- Delivered weekly patient updates via e-mail to approximately 25-35 implanting physicians.
- Conducted device troubleshooting and maintenance in the field to ensure optimal performance.
- Assisted Regional Sales Manager (RSM) and professional education team with physician, APP, fellow PNS device certification and adoption.
- Partnered with RSM to expand new and current accounts with the latest data- clinical studies, patient selection, and therapy optimization.
- Maintained vendor credentials
FT Lead Medical Assistant
Waterbury Hospital Health Center- Internal Medicine
Middlebury, CT
11.2010 - 05.2025
- Oversee patient care operations, ensuring high standards of clinical care and communication.
- Facilitated seamless patient care with thorough documentation of medical histories, vital signs, and medication management.
- Prepared patients for medical visits.
- Served as a preceptor for new Medical Assistants and student interns, providing mentorship and training.
- Managed prior authorizations efficiently with near 100% approval rates.
- Performed ancillary testing and specimen collection.
- Maintained meticulous patient medical records and form completion.
- Communicated effectively with insurance companies and specialty groups.
PT Medical Assistant
Alliance Medical Group Pediatrics - After Hours Urgent Care
Middlebury, CT
01.2011 - 08.2023
- Provided comprehensive physician support in a fast-paced urgent care environment assisting multiple physicians.
- Prepared over 40 patients and families visits per four hour shift by collecting vital signs, medical histories, necessary testing testing, and specimen collection.
Per Diem- Observation Technician
Waterbury Hospital
Waterbury, CT
06.2019 - 03.2023
- Delivered focused patient care in critical care settings, ensuring safety and effective monitoring.
- Provided 1:1 care for at-risk patients in ICU, Emergency Department, and Behavioral Health.
FT Medical Assistant
Oyster Point Family Medical Center
Lancaster, PA
01.2001 - 08.2008
- Part-time Medical Assistant- Fast paced, large (13 provider) primary care practice.
Combat Medical Specialist - Rank E-04
Department of Defense - United States Army
United States
12.1997 - 08.2000
- Provided emergency medical care in high-pressure environments, ensuring soldier health and safety.
- Administered emergency medical care, including IV treatments and wound care.
- Conducted routine medical examinations and health education for military personnel.
Education
BA - General Studies, Health Care Management Courses
University of Connecticut
Storrs, Connecticut05-2025
AS - Allied Health, Nursing
Harrisburg Area Community College
Lancaster, Pennsylvania2007
Medical Specialist-68W (formerly 91B) - Advanced Individual Training Combat Medic Certificate
United States Army
Fort Sam Houston, Texas01-1998
Skills
- Neuromodulation- Peripheral Nerve Stimulator
- Case coverage with 80% travel
- Interventional Pain Management- Anesthesiology
- Primary Care/ Internal Medicine
- Salesforce
- Tableau experience
- EHR Proficiency
- Medical Terminology
- Assisted in clinical training-webinars, in-services, cadaver labs
- Clinical study analysis- attention to detail
- Clinical data management- Patient pain and PGIC metrics
- Excellent problem-solving and troubleshooting
- Time Management- well organized and ability to prioritize
- Highly effective communication- relationship building
- HIPAA and Regulatory compliance
- Ability to adapt in complex environments under pressure
Timeline
FT Neuromodulation Field Clinical Specialist
SPR Therapeutics
06.2025 - Current
Per Diem- Observation Technician
Waterbury Hospital
06.2019 - 03.2023
PT Medical Assistant
Alliance Medical Group Pediatrics - After Hours Urgent Care
01.2011 - 08.2023
FT Lead Medical Assistant
Waterbury Hospital Health Center- Internal Medicine
11.2010 - 05.2025
FT Medical Assistant
Oyster Point Family Medical Center
01.2001 - 08.2008
Combat Medical Specialist - Rank E-04
Department of Defense - United States Army
12.1997 - 08.2000
Medical Specialist-68W (formerly 91B) - Advanced Individual Training Combat Medic Certificate
United States Army
BA - General Studies, Health Care Management Courses
University of Connecticut
AS - Allied Health, Nursing
Harrisburg Area Community College