Heather Wick
Elm Creek,NE
Summary
Accomplished Inventory Control Lead and Customer Service Representative Mentor at GXO, adept in warehouse operations and fostering teamwork. Improved inventory accuracy by implementing efficient control systems and mentoring staff, enhancing operational efficiency. Skilled in SAP and demonstrating exceptional attention to detail, Consistently drive process improvements, achieving significant cost savings and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Inventory Control Lead
GXO
07.2022 - Current
- Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
- Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
Customer Service Representative Mentor
GXO
07.2022 - Current
- Facilitated regular training sessions for new hires, ensuring staff was well-equipped to handle diverse customer needs.
- Served as a trusted resource for colleagues seeking guidance on challenging situations or complex issues faced during daily interactions with customers.
- Developed strong rapport with customers through active listening skills, empathy, and patience in handling their concerns.
- Streamlined processes for efficient communication between customers and various departments within the company.
- Sought ways to improve processes and services provided.
Line Assembler
Parker Hannifen
09.2017 - 07.2022
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Practiced standard operating procedures for consistent production results.
- Removed imperfections in component pieces and finished work.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
- Enabled smoother production flow by promptly reporting any discrepancies found during parts verification stages.
- Assisted in training new hires on assembly techniques, fostering a supportive work environment that encouraged skill development and collaboration among team members.
Education
High School Diploma -
Kearney High School
Kearney, NE05.2010
Skills
- Shipping and receiving
- Warehouse Operations
- Cycle counting
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Inventory Reconciliation
- MS Office
- Discrepancy Resolution
- SAP
- Decision-Making
- Data Entry
- Mentoring and training
Coach for girls T-Ball
I help assist with teaching young girls the fundamentals of softball. I help to teach proper techniques of throwing, catching and hitting a softball.
I also enjoy being outdoors and am an avid gardner.
Timeline
Inventory Control Lead
GXO
07.2022 - Current
Customer Service Representative Mentor
GXO
07.2022 - Current
Line Assembler
Parker Hannifen
09.2017 - 07.2022
High School Diploma -
Kearney High School
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