Summary
Overview
Work History
Education
Skills
Timeline
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Heather Wickline

Martinsburg,WV

Summary

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Overview

11
11
years of professional experience

Work History

Caregiver

WV Choice
06.2013 - 06.2015
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Monitored clients' overall health and well-being and noted significant changes.

Caregiver

Home Care Plus
06.2015 - 04.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Monitored clients' overall health and well-being and noted significant changes.

Customer Service Representative

AT&T
04.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

Greenbrier East Highschool
Lewisburg, WV
05.2013

Skills

    Respectful and Compassionate

    Time Management

    Elderly Care

    Problem-Solving

    Dependable and Responsible

    Patient Care

    Multitasking and Organization

    Basic Housekeeping

    Meal Preparation

    Housekeeping tasks

Timeline

Customer Service Representative

AT&T
04.2017 - Current

Caregiver

Home Care Plus
06.2015 - 04.2017

Caregiver

WV Choice
06.2013 - 06.2015

High School Diploma -

Greenbrier East Highschool

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Heather Wickline