Heather Wild

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the practice.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Trained new Administrative staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Communicated with insurance companies to verify coverage and obtain authorizations for optical treatments and procedures.
• Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
• Processes all incoming and outgoing referrals.
• Answered incoming calls, scheduled appointments and filed medical records.
• Maintains online scheduling using ALE, EHR and Revolution POS portals.
• Responsible for ordering all administrative office supplies, Optical Technician supplies and Optical supplies.
• Monitors and adjusts schedules for Staff and Providers.
• Maintains the staff email account and all incoming and outgoing fax communication.

• Provided executive administrative support for the Child and youth services lead coordinator.
• Facilitated seamless transitions during personnel changes through comprehensive training programs for new hires and temporary staff members.
• On the hiring board for all in coming Child and Youth Services staff members.
• Maintained records, files, statistical data and suspense system.
• Initiated civilian personnel actions and helped track background security clearance checks.
• Assisted in maintaining leave (PTO) requests and staff attendance records.
• Created and processed travel orders for all Child and Youth Services personnel. Including scheduling flights and hotel accomodations.
• Prepared invoices for supplies and equipment requests.
• Ensured risk management procedures.
• Assisted in facility key control.
• Government purchase cardholder for three youth facilities.
• Prepared a variety of correspondence, memorandums, briefings and daily activity reports required for day to day operation.
• Provided clerical support including typing, word processing, mail preparations and distribution, copying and faxing.

This was an Internship position that lead to a part time Medical Assistant Position.

• Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
• Obtained client medical history, medication information, symptoms, and allergies.
• Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
• Created and prepared patient charts accurately for clinics and medical professionals.
• Facilitated smooth communication between patients and healthcare providers by responding to patient concerns and questions in a timely manor.
• Handled prior authorizations for medical treatment and medications.