Heather Wilke
Sturgeon Bay,WI
Summary
Newly certified Nursing Assistant with a degree in Biology and Psychology looking to further my career in medical field. Highly motivated and driven to bring my love of medicine and people together in a new career. Looking forward to being a part of a medical team that has the patient's best interest in mind while providing the best quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant Student
Quality CNA Training LLC
Green Bay , WI
2019.08 - 2019.08
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Took vital signs and documented weights of residents
Used lifts to transfer patients to their bed or wheelchair with supervision from instructor - Helped ambulate residents and performed ROM exercises with them
- Performed Perineal care, catheter care, and recorded urinary output
Account Manager
Dental City
Green Bay , WI
2017.01 - 2019.07
- Developed relationships with new customers, acquired through cold calling, and provided individualized customer service to maintain long-term relationships
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and solved current issues in their office
- Secured long-term accounts by identifying client need, providing recommendations and delivering product on time
- Serviced accounts on a regular basis to propose new products or services in order to maximize revenue
- Asked appropriate open-ended questions to discover prospects needs and requirements
- Offered customers multiple ways to order that would best fit their schedule
Wait Staff
Sonny's Pizzeria And Italian Kitchen
Sturgeon Bay , WI
2009.06 - 2015.12
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
Education
Bachelor of Science - Biology
University of Wisconsin-Stevens Point
Stevens Point, WI05.2015
Master of Science - Integrated Health And Nutrition
University of Wisconsin-Green Bay
Green Bay, WISkills
- Proficient in basic skills of patient care
- Knowledgeable in medical terminology
- Empathy and Compassion
- Excellent communication skills
- Strong organizational skills
Affiliations
- Graduated Cum Laude
- Member of the National Society of Leadership and Success and earned the National Engaged Leader Award
Certification
- CPR and first aid certified (8/6/19)
- Certified Nursing Assistant (8/29/19)
Volunteer Work
- Volunteered as a "Buddy" for the Miracle League of Green Bay for the summers of 2018 and 2019 playing baseball with special needs children on a diamond built to suit children with special needs
- Volunteered for for Feed My Starving Children at Green Bay Community Church packaging food to be shipped to the starving children in Africa
- Volunteered picking up trash Broadway District in Green Bay called Neighborhood Wash
Timeline
Certified Nursing Assistant Student
Quality CNA Training LLC
2019.08 - 2019.08
Account Manager
Dental City
2017.01 - 2019.07
Wait Staff
Sonny's Pizzeria And Italian Kitchen
2009.06 - 2015.12
Bachelor of Science - Biology
University of Wisconsin-Stevens Point
Master of Science - Integrated Health And Nutrition
University of Wisconsin-Green Bay
- CPR and first aid certified (8/6/19)
- Certified Nursing Assistant (8/29/19)
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