Heather Williams

Kendallville,IN

Summary

Dedicated family case manager well-versed at working with clients to foster access to community resources, treatment and assistance programs. Strong background in assessing child abuse and neglect and ongoing case management to ensure compliance with court orders to optimize positive outcomes to ensure child safety. Compassionate and driven with unfailing work ethic and passion for helping others.

Overview

years of professional experience

Work History

Family Case Manager 2

Indiana Department Of Child Services

09.2014 - Current

Investigate allegations of child abuse and neglect by conducting interviews and gathering evidence to develop an informed, unbiased conclusion and document those finding in reports completed within time frames dictated by policy.
Complete comprehensive court reports documenting client's compliance with court orders and making appropriate recommendations to the court based on the family's needs.
Facilitate Child and Family Team Meetings to ensure communication and collaboration between all relevant parties, family, and services providers to encourage case progression.
Build solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Document data and complete accurate updates to case records.
Serve as a Peer Lead mentoring new workers in learning the position of Family Case Manager and providing ongoing support.
Serve as a Kinship Champion assisting peers with seeking and identifying kinship placement for children in care.
Serve as a liaison between the local school corporation and the Department of Child Services to foster positive communication between the two institutions.

Assistant 911 Director

Noble County Sheriff's Department

05.1997 - 07.2014

Supervise a staff of 12 dispatchers and ensure job performance was at a standard necessary to ensure the safety of the public and first responders.
Complete scheduling and ensure shifts were adequately staffed at all times.
Training officer ensuring all new hires were educated on policies, procedures, and skills necessary to carry out the position of an emergency dispatcher.
Answer all incoming emergency and non-emergency phone calls for the Sheriff's department.
Answer and transmit information across emergency radio frequency to all first responders assigned to Noble County.
IDACS Coordinator responsible to ensure the Sheriff's Department was in compliance with IDACS/NCIC rules and regulations.

Education

Bachelor of Science - Criminal Justice

Indiana University - Purdue University Fort Wayne

Fort Wayne, IN

12.1996

Skills

Accurate and thorough report writing
Knowledgeable about resources
Confident in court testimony
Dependable and Responsible
Problem-Solving

Critical Thinking
Flexible and Adaptable
Written Communication
Self-Motivated
Interpersonal Communication

Timeline