Heather Williams

• Communicated with customers to resolve common title issues.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Calculated and remitted state sales tax, service, and other charges.
• Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
• Examined and verified titles weekly.
• Utilized advanced Excel skills for organizing large datasets pertaining to refunds processed, enabling quick retrieval of relevant information when needed.
• Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
• Assisted management in developing a comprehensive policy manual outlining clear guidelines for handling refunds, chargebacks, and related issues.
• Provided excellent customer service while assisting colleagues in locating specific documents within the extensive filing system.
• Maintained confidentiality of sensitive information by adhering to company policies and industry regulations regarding recordkeeping.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
• Managed High volume of 5wholesale deals , sending titles and documents within timely manner to collect payment.
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.

• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Communicated with customers to resolve common title issues.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
• Calculated and remitted state sales tax, service, and other charges.
• Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
• Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Streamlined title processing by efficiently managing documentation and maintaining accurate records.
• Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
• Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
• Collaborated with various departments to ensure smooth workflow for title processing and delivery.
• Collected taxes and fees, submitted payments and issued receipts.
• Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
• Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
• Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
• Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
• Negotiated successfully with lien holders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
• Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
• Optimized customer experience, responding promptly and professionally to inquiries regarding title status and requirements.
• Accelerated processing times for titles, establishing productive relationships with DMV offices and other external agencies.
• Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
• Contacted Motor Vehicle Departments to determine status of pending titles.
• Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
• Examined and verified 75 titles weekly.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or 50 plus email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated clerk office runs, ensuring timely execution to drop off and pick up surrounding counties
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Enhanced communication within office by implementing centralized digital messaging platform.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
• Calculated and remitted state sales tax, service, and other charges.
• Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
• Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
• Handled account payments and provided information regarding outstanding balances.
• Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
• Monitored outstanding invoices and performed collections duties.
• Once deals are left the finance manger, Examined all documents to bill

out to and start title processing

• Open commination with salesman and finance to retrieve ay missing information.

• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Calculated and remitted state sales tax, service, and other charges.
• Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
• Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.