Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Heather Williams

San Antonio,TX

Summary

Talented Manager with analytical and driven approach to continuous improvement.

Excellent customer service skills and actively engages in the community to enact customer loyalty.

Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Production Operator

Teijin Automotive Technologies
Seguin, TX
01.2024 - 06.2025
  • Maintained a safe work environment by adhering to all safety regulations and procedures.
  • Ensured compliance with company policies and procedures at all times.
  • Monitored production processes, troubleshooting any issues that arose.
  • Assembled components using automated equipment as well as manual labor.
  • Cleaned work areas and machines to maintain a safe and organized environment.
  • Reported defective items to supervisors for further inspection or repair.
  • Assisted in training new employees on proper operation of machinery and safety protocols.
  • Assisted in the assembly of components into finished products.
  • Utilized hand tools such as screwdrivers, pliers, wrenches.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Performed inspections of fiberglass parts for quality assurance.
  • Utilized power tools such as grinders, routers, saws, drills when necessary in order to complete tasks quickly and accurately.
  • Trimmed excess fiberglass from edges to remove unnecessary material.

Assistant Store Manager

GPM Investments
San Antonio, TX
06.2023 - 12.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity and goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Implemented successful business strategies to increase revenue and target new markets.

Assistant Manager

Dennys Diner
San Antonio, TX
04.2022 - 03.2023
  • Maintained up-to-date knowledge of company products and services.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Established policies for cash handling procedures to maximize security measures.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Maintained detailed records of sales transactions and daily shift reports.

Production Worker

Amazon
San Marcos, TX
09.2021 - 04.2022
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Inspected product quality prior to packaging and shipment.
  • Provided assistance in loading and unloading containers onto trailers for transport.
  • Tracked production data such as number of items produced per hour, day, week.
  • Loaded and unloaded delivery trucks with pallet jacks and hand carts.
  • Operated forklift to move materials and finished products within warehouse.
  • Ensured proper labeling of completed products before shipping out.
  • Kept operations area neat and orderly to minimize obstacles.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Met or exceeded target for on-time customer shipments.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Staff training
  • Supplier coordination
  • Sales analysis
  • Supply restocking
  • Vendor coordination
  • Time management
  • Product knowledge
  • Safety compliance

Certification

  • Texas Food Safety Manager Certification (Exp. 07/28)
  • TABC Seller Certification (Exp. 07/27)
  • TXDSHS Food Handlers Certificate (Exp. 03/26)

References

  • De'Anna Williams (Continental Structural Plastics; IT) 830.556.0557
  • Charity Letourneau (Continental Structural Plastics; Supervisor) 830.556.9290
  • Felicia Cardenas (Re-Fuel; Store Manager) 210.968.8383

Timeline

Production Operator

Teijin Automotive Technologies
01.2024 - 06.2025

Assistant Store Manager

GPM Investments
06.2023 - 12.2024

Assistant Manager

Dennys Diner
04.2022 - 03.2023

Production Worker

Amazon
09.2021 - 04.2022

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Heather Williams