Summary
Overview
Work History
Education
Skills
Timeline
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Heather Willich

Jacksonville

Summary

Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks.

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Overview

12
12
years of professional experience

Work History

Team Supervisor

Wawa
04.2020 - Current
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • training and supervision.
  • Inventory count
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • ordering produce and putting away truck.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Kitchen Manager

Top Golf
05.2017 - 03.2020
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Oversaw food preparation and monitored safety protocols.
  • Checked and tested foods to verify quality and temperature.
  • Prep cook / line cook, Grill, Fry, flat top cook and salad /pantry cook
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Handled event parties,customer service

Assistant Manager

Dunkin Donuts & Baskin Robbins
09.2012 - 12.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Education

High School Diploma -

Terry Parker
7301 Parker School RD Jacksonville Fl

Skills

  • Effective leadership
  • Staff training
  • Motivational skills
  • Employee engagement
  • Coaching and mentoring
  • Team supervision
  • Overseeing daily activities

Timeline

Team Supervisor

Wawa
04.2020 - Current

Kitchen Manager

Top Golf
05.2017 - 03.2020

Assistant Manager

Dunkin Donuts & Baskin Robbins
09.2012 - 12.2017

High School Diploma -

Terry Parker

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Heather Willich