Heather Williford

• Prepared custom drink orders, cooking, serving and POS system (Aloha).
• Opening and/or closing the club. Managing current members and potential members, checking them in and being aware at all times who is in club, on dock, in boats etc..
• Maintaining a peaceful environment free of confrontation. Deescalating potentially violent situations - sometimes with intoxicated guests, Writing very clear and descriptive accounts of any situations that arise in the "incident report" book.
• Clean and sanitizing bar area and restaurant, beer lockers, refrigeration and storage areas.
• Managed bar inventory, restocked supplies
• Verified age requirement and membership by reviewing photo ID and membership cards. (also TIPS certified)- handling a sensitive situation with respect when having to refuse service

Created an event to remember!

Trained staff members for various event-specific functions and assessed employees.

• Oversaw preparation and management of event
• Managed administrative logistics of events planning, event booking and event promotions
• Assembled creative and innovative event attractiattractions s.

• Worked with family to manage his healthcare and appointments. Client was disabled and a part of the deaf community.
• Checking vitals and documenting them. Informing family of anything unusual.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
• Maintained clean, safe and well-organized patient environment- client was a fall risk
• Assisted client with daily living needs, range of motion, and physical therapy to reach or maintain self sufficiency

• Managed clients (11-21 years) in a residential facility. We housed, cared for, medicated, and helped clients overcome mental health and environmental barriers through DBT, counseling, taking ownership, building healthy self esreem, tactile and creative learning based on the clients abilities and interests.
• Teaching anger management, problem solving, and healthy alternatives to communicate their needs and expressing their feelings.
• Case management, family therapy, and visiting the home if the child will be put back in the home.
• Helping transfers in, within (medical or dorm- secured or unsecured) or out of facility. Many adult clients with special needs and psychosis would move to an adult facility based on their diagnosis and development.
• Continuiously trained in protocol for conflict management, deescalation, distraction, and proper restraint techniques based on state and federal guidelines.
• CPR certification and first aid