Heather Wilson
Albany,GA
Summary
Dynamic and ethical customer service professional with a proven track record in small business management. Strong computer and internet proficiency ensures efficient operations and effective communication. Highly organized and detail-oriented, consistently delivering exceptional results while adapting quickly to new challenges. Committed to fostering positive relationships and driving business success through a proactive approach.
Overview
24
24
years of professional experience
Work History
Home Support Worker
Wilson Family Home
GA
08.2017 - Current
- Dedicated and organized professional with extensive experience managing full-time in-home caregiving responsibilities while coordinating and supporting multiple children across virtual, dual enrollment, and public school programs. Proven ability to manage complex schedules, communicate with educational institutions, and support academic success alongside household and caregiving duties.
- Provided compassionate support to individual with diverse needs, enhancing quality of life. Assisted with daily living activities, promoting independence and dignity.
Small Business Manager
VRW Services
Sylvester, GA
05.2011 - 06.2017
- Achieved customer satisfaction through effective appointment scheduling and service delivery. Streamlined payment processing and inventory management to enhance operational efficiency. Managed banking and bookkeeping to ensure financial accuracy and compliance.
HIT Student
Darton College Student
Albany, GA
08.2008 - 05.2011
- Completed Associate’s Degree in Health Information Technology to enhance expertise in managing and securing patient data.
- Engaged in full-time academic studies, demonstrating commitment to personal and professional development as a new parent.
Licensed Real Estate Agent
ERA Realty
Albany, GA
12.2007 - 12.2008
- Assisted buyers, sellers, and agents with property evaluations and showings. Supported negotiations and prepared necessary documents. Provided excellent customer service through effective communication with multiple parties.
Trainer/Server/Bartender
Hooters
Albany, GA
09.2004 - 12.2008
- Oversaw food service tasks to enhance operational efficiency. Managed the upkeep of kitchen tools and workspaces to ensure a safe environment. Facilitated bartending and training responsibilities to support team development. Engaged with customers to understand needs and provide tailored solutions, fostering positive relationships.
Sales Associate
Advance Auto Parts
Sylvester, GA
05.2004 - 09.2004
- Processed cash transactions from customers and employees, accurately recording amounts received. Provided change and issued receipts or tickets to customers. Reviewed and documented totals, ensuring accuracy against cash on hand. Facilitated cash refunds or issued credit memorandums for returned merchandise.
Human Resource Assistant/Receptionist
Phoebe Worth Medical Center
Sylvester, GA
02.2003 - 05.2004
- Oversaw the reception of callers, assessing their business needs and guiding them to the correct destination. Coordinated appointment scheduling by gathering caller details and connecting them with the appropriate staff. Operated the telephone console to manage incoming communications effectively. Composed memos, correspondence, and reports to support office operations. Issued visitor passes as required to maintain security protocols. Managed appointment calendars and addressed inquiries to enhance customer service. Executed a range of clerical responsibilities to support the establishment's functions. Handled mail and message distribution to ensure timely communication. Facilitated payroll check disbursement and insurance verification while maintaining accurate employee records.
Box Office Cashier
Wynnsong 16
Albany, GA
07.2002 - 02.2003
- Assisted customers and employees with fund transactions. Recorded monetary exchanges including cash, checks, and credit card payments. Counted cash to confirm amounts and provided receipts for transactions. Issued change as needed. Compared cash register totals with currency to ensure accuracy. Compiled cash and checks for bank deposits. Maintained secure custody of cash funds. Operated office equipment including computers and adding machines.
Education
Registered Health Information Technologist License - Health Information Technology
RHIT
Albany, GA01.2012
Associate’s Degree - Health Information Technology
Darton College
Albany, GA01.2011
GA Realtor License - Real Estate Sales
Albany Board of Realty
Albany, GA01.2007
High School Diploma - College/Tech Prep
Worth County High School
Sylvester, GA01.2003
Skills
- Small business operations
- Business marketing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Payment processing
- Client relations
- Professional telephone demeanor
- Appointment scheduling
- Microsoft Office Suite
- Administrative support
Accomplishments
- Supervised small team of staff members.
- Trained and mentored employees.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Native or Bilingual
Additional Information
- Detail-oriented professional with strong keyboarding and 10-key skills, experience in accounting and banking functions, and proficiency in Microsoft Office and Google Workspace. Trained in manual and computerized accounting systems, financial recordkeeping, and business operations, with hands-on cooperative education experience and familiarity with major online learning and business platforms.
- Provided full-time in-home caregiving while coordinating education for multiple students across virtual, dual enrollment, and public school programs. Managed scheduling, records, and communication with secondary schools and universities, supported college transitions, and volunteered with local schools. Demonstrated strong organization, time management, confidentiality, and the ability to balance complex administrative and caregiving responsibilities.
- Customer-focused professional with over 10 years of experience delivering responsive service, managing inquiries, and building positive relationships.