Heather Wilson

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Managed analytical reports to identify and track sales activities and customer trends.
• Designed appealing merchandise displays to attract customers to store, increasing foot traffic
• Coordinated with merchandising department to support release and product allocation dates.
• Increased visual impact and sales through optimal arrangement of mannequins, fixtures, walls and tables.
• Created instructional kits, campaign storyboards and merchandising plan-o-grams
• Established team priorities, maintained schedules and monitored performance.
• Developed individualized training plans to achieve staff readiness.
• Taught merchandising and trend forecasting workshops to new and location remote visuals for the New England Market
• Actively recruited visual talent for all New England stores in District 813.

• Worked on a distinguished merchandising and display team recruited across the United States to open the world's largest H&M and global flagship on 5th Ave.
• Created large scale displays that required massive floor rotations for designer collaborations and transformations of entire spaces.
• Oversaw and maintained the ground floor (top grossing) of the flagship atrium and was responsible for over 50 mannequins.
• Investigated current trends and innovative techniques to create unique displays. Created mood boards for upcoming trends and led the commercial planning for the visual teams.

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• Worked with store managers to implement new displays, promotions and store layout changes.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
• Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
• Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.