Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Hi, I’m

Heather Wilson

Mayville,ND
Heather Wilson

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Deputy Recorder position. Ready to help team achieve company goals.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Conscientious Healthcare professional offering over 13 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
years of professional experience
1
Certification

Work History

Sanford Health

CMA
03.2020 - Current

Job overview

  • Assist patients with daily living
  • Documentation
  • Taking Vitals/ charting outputs, inputs, behaviors, etc
  • Providing a clean and safe environment for my patients.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Oscars Health Hub

Concierge
11.2019 - 01.2020

Job overview

  • Assist members with insurance claims
  • Document all communication with members
  • Communicate with providers regarding their care
  • Escalate tickets to proper destinations/level of urgency
  • Communicated with team lead with any issues/questions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Acted as emotional support for customers experiencing catastrophic situations.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Provided primary customer support to internal and external customers.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Verified client information by analyzing existing evidence on file.
  • Set up customer payment plans to cover annual policies and renewals.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Collected premiums and issued accurate receipts.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Professional Healthcare Network

Scheduling Coordinator
06.2019 - 10.2019

Job overview

  • Enter patient data into software
  • Run patient insurance to determine whether our company can take their plan
  • Verify information with referral sources and patients
  • Staff patient with home health services
  • Chart data into company software.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Used PHCN Software to schedule patients.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Followed up with patients to reschedule missed appointments.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Luther Memorial Home

CNA
08.2011 - 05.2019

Job overview

  • Observed and documented patient status and reported patient complaints to the case manager
  • Read and recorded temperature, pulse and respiration
  • Prepared patient rooms prior to their arrival
  • Collected urine and fecal samples
  • Assisted with adequate nutrition and fluid intake
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Education

Mayville State
Mayville, ND

Generals
05.2014

University Overview

Skills

  • Strong communication skills
  • Emotional support
  • Java
  • Medical terminology
  • MS Access
  • MS Excel
  • PowerPoint
  • Word
  • People Skills
  • Problem solver
  • Fast Learner
  • Insurance billing
  • Insurance policies/procedures
  • Organized
  • POS systems
  • Cash register operation
  • Money handling
  • Documentation and recordkeeping
  • Retail sales
  • Display design
  • Approachable
  • Excellent multi-tasker
  • Cheerful and energetic
  • QuickBooks
  • Scheduling
  • Quality Customer Service
  • Multi-tasker
  • Inventory Control
  • Medical Terminology
  • Medical Billing
  • HIPAA Compliance
  • Data Entry
  • Insurance Verification
  • Records Management
  • File Preparation
  • Electronic Charting
  • Office Support
  • Patient Scheduling
  • Adaptability
  • Computer Literacy
  • Time Management
  • Active Listening
  • Written Communication
  • New Policies Processing
  • Policy Modifications and Updates
  • Recordkeeping Organization
  • Appointment Scheduling

Awards

Awards
Nominated for Caregiver of the year award

Certification

  • CNA - Certified Nurse Assistant
  • CMA - Certified Medical Assistant
  • First Aid/CPR Certified

Timeline

CMA
Sanford Health
03.2020 - Current
Concierge
Oscars Health Hub
11.2019 - 01.2020
Scheduling Coordinator
Professional Healthcare Network
06.2019 - 10.2019
CNA
Luther Memorial Home
08.2011 - 05.2019
Mayville State
Generals
Heather Wilson