Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse
Heather Wilson

Heather Wilson

Medical Receptionist/Medical Assistant
Hollywood,Florida

Summary

Kind Medical Office Receptionist for 29 years/Medical Assistant graduate for 15 years with experience in healthcare appointment setting industry. Skilled in performing front desk duties, working with patients and processing payments. Welcoming and hospitable to greet Multiple number of patients and families daily.And also performing Medical Assistant duties. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in all software and correspondence management. Dedicate Medical receptionist /Medical Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Dedicated Medical receptionist /Medical Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in [Software] and correspondence management. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Personal Assistant Liaison

GAL INTERIOR & DESIGN
09.2022 - 03.2024
  • Verify date of Installation, How many days Location of installation, Get delivery date and details, Get a copy of the plans, make sure money is in account for expenses, Book flights, Manage lodging, Arrange rental car, Get all information address of lodging and Store were installation Is to be done, Make sure everything needed has been ordered for the day delivery trucks arrive, Confirm truck delivery time, Make sure the installation team has all information and details of Job, Manage expenses keep track of spending, Keep track of hours and days team worked to send manager at end of trip for team payment, Keep track and show receipts for all money spent on trip for accountant, Handle any problems that arise with management, Get daily updates from the installation team and forward info to management, Make return travel arrangements, Total up expenses and send total and receipts to management, Send the pay sheet to management for payment.
  • Facilitated positive relationships with clients/customers through professional communication skills tailored to their individual needs preferences.
  • Collaborated with team members on special projects to ensure seamless execution of tasks within deadlines.

Medical Office Clerk

Florida Medical Plaza
02.2011 - 09.2020
  • Scheduled and confirmed appointments, Answered and directed incoming calls using multi-line telephone system, Maintained daily calendars, set appointments with clients and planned daily office events, Processed payments and updated accounts to reflect balance changes, Sorted incoming mail and directed to correct personnel each day, Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment, Managed more than 50 incoming calls per day, Maintained financial records to verify timely clearance of credit and debit activities, Coordinated and communicated with 40 clients daily to gather pertinent information.
  • Streamlined office operations by organizing and maintaining accurate patient records and medical files.
  • Ensured compliance with HIPAA regulations by meticulously handling confidential patient information with discretion and professionalism.
  • Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
  • Contributed to maintaining a clean and organized office environment by managing supplies inventory and restocking as needed.
  • Supported physicians in providing quality care through precise documentation of medical histories, test results, and medications.
  • Maintained patient confidentiality and privacy by adhering to strict guidelines when handling sensitive information.
  • Expedited urgent requests from physicians for lab results or prescriptions refills, improving response times for critical situations.
  • Increased overall efficiency of the office through implementation of improved filing systems for easy access to vital documents.
  • Provided exceptional customer service while handling front desk duties such as greeting visitors, checking IDs, guiding them through the registration process.
  • Assisted in billing tasks by accurately inputting data into the electronic health record system, reducing errors and delays in payment processing.
  • Performed general clerical tasks such as photocopying, faxing, and data entry with high accuracy ensuring efficient office operations.
  • Improved communication between staff members by effectively coordinating meetings, agendas, and distributing information in a timely manner.
  • Aided in enhancing patient care with prompt retrieval of necessary records for physician review during appointments.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments promptly.
  • Collaborated closely with insurance companies to verify coverage details, submit claims, and process payments promptly.
  • Maintained strict confidentiality standards when discussing sensitive matters with patients or other healthcare professionals.
  • Served as a liaison between patients and doctors by communicating questions or concerns clearly while maintaining professionalism at all times.
  • Reduced wait times for patients with efficient check-in and check-out procedures, ensuring a positive experience.
  • Facilitated smooth office workflow by prioritizing tasks for administrative team members to meet deadlines consistently.
  • Assisted in the training and orientation of new hires to ensure seamless integration into the medical office team.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Relayed care and medication advice to patients to relieve physicians during peak hours.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Answered phone calls and messages for 3-physicians family medical facility, scheduling appointments, and handling patient inquiries.
  • Registered and verified patient records before triage with most up-to-date information.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.

Medical Assistant Extern

DR LARRY SHULRUFF
07.2010 - 10.2010
  • Medical Assistant Externship, Escorted patients to examination rooms and prepared for physician exams, Charted all patient services in records with high accuracy, Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests, Escorted patients to examination rooms and documented medical histories, Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations, Monitored patient stability by checking vital signs and weight, Entered patient services into records with high accuracy, Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency, Sterilized medical instruments to streamline procedural use, Completed and submitted clinical documentation in accordance with agency guidelines, Supported functions for diagnostic and technical treatment procedures, Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration, Recorded patient temperature and blood pressure, Protected confidentiality of patient care information and treatments to prevent data breaches, Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Scheduled appointments and tests to coordinate patient care.
  • Communicated with patients and families to answer questions and provide reassurance.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Helped with patient preparation and recovery to support patient comfort and well-being.
  • Provided patient education to improve understanding and self-care.
  • Enhanced teamwork among staff members through proactive communication about potential issues or concerns impacting patient care delivery or workflow optimization efforts.
  • Assisted in the early detection of health issues through routine screenings, such as blood pressure checks and glucose tests.
  • Improved patient satisfaction by providing compassionate assistance during examinations and treatments.
  • Supported diagnostic procedures with accurate specimen collection, labeling, and documentation.
  • Maintained a hygienic environment by diligently sterilizing instruments and disposing of biohazard waste according to established protocols.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Increased efficiency in processing lab test orders by accurately entering information into computerized systems in a timely manner.
  • Ensured optimal inventory levels for essential supplies by regularly monitoring stock and placing orders as needed.
  • Provided valuable support during emergencies by remaining calm under pressure and assisting with critical tasks as directed.
  • Facilitated effective communication between patients, healthcare providers, and insurance companies by serving as a knowledgeable liaison on all matters related to billing and coverage.
  • Participated in ongoing professional development activities to stay current with industry best practices and maintain the highest quality of care for patients.
  • Demonstrated strong attention to detail when documenting patient information, ensuring accurate and complete records for use by healthcare providers.
  • Streamlined administrative processes through proficient use of electronic health record systems for data entry, retrieval, and reporting purposes.
  • Delivered clear instructions to patients regarding medications, diet plans, or at-home care routines under the supervision of healthcare professionals.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Assisted with medical research projects to apply and expand knowledge.
  • Transcribed physician orders and instructions to minimize risk of miscommunication.
  • Participated in rounds and team meetings to observe medical decision-making and learn.
  • Contributed to the smooth functioning of the clinic by effectively managing appointment schedules and medical records.
  • Promoted preventive measures through patient education on topics like nutrition, exercise, stress management, and medication adherence.
  • Supported clinical research efforts by assisting with data collection, organization, and documentation as needed.
  • Reduced wait times by promptly preparing examination rooms for incoming patients.
  • Collaborated closely with interdisciplinary teams to develop comprehensive treatment plans tailored to individual patient needs.
  • Achieved timely follow-up on test results and referrals, ensuring proper care coordination for patients.
  • Measured patient pulse oximetry.
  • Completed EKGs and other tests based on patient presentation in office.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient spirometry.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Checkout Team Member/Front Desk Receptionist

All Women's Healthcare Of South Broward
01.2004 - 07.2009
  • Front Office Assistant, Documented and routed business correspondence to manage office paperwork, Collected copays and account balance payments and updated account records, Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement, Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons, Delivered key administrative support to coworkers, taking on additional tasks during peak times, Greeted guests and offered beverages or services, maintaining exceptional customer satisfaction, Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service, Received and screened high volume of internal and external communications, Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Established rapport with customers through genuine interaction, creating a welcoming and comfortable atmosphere at the checkout.
  • Maintained accurate inventory levels at the front-end through efficient restocking of supplies and merchandising materials.
  • Supported store management by effectively resolving customer issues or concerns at the checkout.
  • Collaborated with team members to ensure effective communication and smooth workflow within the department.

Front Desk Receptionist

Sunrise Pediatrics
07.2001 - 07.2003
  • Front Office Assistant, Documented and routed business correspondence to manage office paperwork, Collected copays and account balance payments and updated account records, Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement, Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons, Delivered key administrative support to coworkers, taking on additional tasks during peak times, Monitored office entrance to maintain visitor security protocols and prevent unauthorized access, Received and screened high volume of internal and external communications.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.

Medical Office Receptionist

Kuflik Dermatology
06.1997 - 03.2001
  • Medical Receptionist, Entered insurance, demographics and health history into patient database, Called patients to confirm scheduled appointments and obtain additional details, Checked patients in and out for appointments and collected co-payments, Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files, Processed patient payments and scanned identification and insurance cards, Protected patients by observing strict HIPAA guidelines, Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments, Took messages from patients and promptly relayed to appropriate staff, Answered multi-line phone system and directed callers to requested personnel and departments, Greeted each patient pleasantly and offered desk sheet for easy sign-in, Delivered high-quality administrative and customer service to sustain patient and work flows, Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants, Retrieved faxes and uploaded documents to patient charts to assist clinical staff, Straightened up waiting room to maintain neat and organized space, Managed office phone lines by checking voicemail, returning calls and directing messages to team members, Informed patients of financial responsibilities prior to rendering services, Handled correspondence, managed files and performed other clerical duties for office staff, Conducted patient intake interviews to collect medical information and insurance details, Gathered, transcribed and typed medical information into charts, Compiled physical and digital documents, charts and reports, Ordered ink cartridges, toner, paper and other office supplies, Trained new staff on office procedures, insurance processes and medical terminology.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Reviewed and sent medical records to other physicians upon request.
  • Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
  • Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
  • Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
  • Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
  • Aided with prescription refill requests.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Facilitated smooth workflow within the practice by communicating effectively with colleagues across various departments.
  • Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
  • Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
  • Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
  • Welcomed [Number] patients and visitors per day via telephone and in person.
  • Filed and retrieved patient records for provider.
  • Transcribed [Number] medical records per week.
  • Maintained records by recording, obtaining, and updating personal and financial information.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Helped patients complete necessary medical forms and documentation.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Completed patient referrals to other medical specialists.
  • Invoiced patients accurately in line with charging guidelines.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Assisted with medical coding and billing tasks.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Registered and verified patient records before triage with most up-to-date information.
  • Processed medical insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.

Education

Medical Assistant Graduate

Concord Career Institute
Miramar, FL
09.2010

Medical Office Administrator - Medical Office Administrative Receptionist

Start Technical Institute
Lakewood, NJ
06.1997

GED -

Lakewood Adult Education
Lakewood, NJ
01.1995

Skills

  • Record preparation
  • Front Desk Operations
  • HIPAA Compliance
  • Understanding of medical terminology
  • Patient check-in
  • Patient confidentiality
  • Healthcare experience
  • Customer service background
  • Office Administration

Certification

  • HIV/Aides
  • HIPPA
  • OSHA
  • CPR
  • EKG
  • First aide
  • President and dean's honor roll

Timeline

Personal Assistant Liaison

GAL INTERIOR & DESIGN
09.2022 - 03.2024

Medical Office Clerk

Florida Medical Plaza
02.2011 - 09.2020

Medical Assistant Extern

DR LARRY SHULRUFF
07.2010 - 10.2010

Checkout Team Member/Front Desk Receptionist

All Women's Healthcare Of South Broward
01.2004 - 07.2009

Front Desk Receptionist

Sunrise Pediatrics
07.2001 - 07.2003

Medical Office Receptionist

Kuflik Dermatology
06.1997 - 03.2001

Medical Assistant Graduate

Concord Career Institute

Medical Office Administrator - Medical Office Administrative Receptionist

Start Technical Institute

GED -

Lakewood Adult Education

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Heather WilsonMedical Receptionist/Medical Assistant