Heather Winters

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
• Observed servers to provide feedback and coaching in areas requiring improvement.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.

Resolved issues quickly to maintain productivity goals.

• Troubleshoot the robots when the robots wasn't correctly operating to the company standards
• Organized work to meet demanding production goals.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.

• Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
• Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
• Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
• Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
• Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
• Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.