Heather WIPFF
Cisco
Summary
Hardworking executive leader in the banking industry proficient in acquiring customers and increasing revenue. many years of progressive experience. Strategic planner and keen problem solver.
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
19
19
years of professional experience
Work History
Bank Officer
Prosperity Bank
Cisco
07.2016 - 03.2026
- Processed customer transactions efficiently and accurately.
- Assisted clients with account inquiries and financial services.
- Managed cash handling procedures and maintained security protocols.
- Resolved customer complaints by providing effective solutions promptly.
- Maintained knowledge of banking products to advise clients effectively.
- Responded to customer inquiries and resolved account issues.
- Processed deposits, withdrawals, transfers, payments, checks.
- Opened new checking, savings and lines of credit for customer accounts.
- Maintained records of customer transactions.
- Provided support for loan applications and processed mortgage paperwork.
- Fostered relationships with new and existing customers to expand the bank's client base.
Office Manager
Secure Checks /Coleman Air
Coleman
10.2006 - 06.2016
- Managed daily office operations and maintained efficient workflow systems.
- Coordinated communication between departments to streamline processes and enhance collaboration.
- Oversaw inventory management, including ordering supplies and maintaining stock levels.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
Some College (No Degree) - Criminal Justice
Bee County Community College
Beeville, TXSkills
- Customer relationship management
- Financial analysis
- Cash handling procedures
- Loan processing
- Customer service
- Time management
- Staff training
Knowledge in
Word
Excel
FoxIt
Mult banking programs
Quickbooks
Timeline
Bank Officer
Prosperity Bank
07.2016 - 03.2026
Office Manager
Secure Checks /Coleman Air
10.2006 - 06.2016
Some College (No Degree) - Criminal Justice
Bee County Community College