Heather Thielen
Oxford,WI
Summary
Seasoned Correctional Officer with a robust background in inmate monitoring and work crew management, notably at Columbia Correctional Institution. Expert in employing de-escalation techniques and ensuring safety through incident prevention. Aided in critical staff deficits, showcasing exceptional leadership and communication skills. Proven track record in enhancing facility security and inmate rehabilitation.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Columbia Correctional Institution
Portage, WI
07.2023 - Current
- Ensured safety for the public, staff, and those under supervision.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Conducted headcounts to ensure that all inmates were accounted for.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Served meals and dispensed medications to inmates.
- Supervised inmates during day-to-day activities.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Issued clothing, tools and other authorized items to inmates.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Distributed commissary items to prisoners.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
Correctional Officer
Oakhill Correctional Institution
Oregon, WI
05.2020 - 02.2021
Correctional Officer
Columbia Correctional Institution
Portage, WI
01.2019 - 08.2019
Correctional Officer
Wisconsin Secured Program Facility
Boscobel, WI
10.2017 - 01.2019
Correctional Officer
Waupun Correctional Institution
Waupun, WI
01.2018 - 03.2018
- Aided correctional facility during critical staff deficit.
Education
Associate of Science - Criminal Justice
Southwest Wisconsin Technical Institution
Fennimore, WI05-2014
Skills
- Inmate monitoring
- Work crew management
- Incident prevention
- Belongings inspection
- Dispatch
- Visitation oversight
References
References available upon request.
Timeline
Correctional Officer
Columbia Correctional Institution
07.2023 - Current
Correctional Officer
Oakhill Correctional Institution
05.2020 - 02.2021
Correctional Officer
Columbia Correctional Institution
01.2019 - 08.2019
Correctional Officer
Waupun Correctional Institution
01.2018 - 03.2018
Correctional Officer
Wisconsin Secured Program Facility
10.2017 - 01.2019
Associate of Science - Criminal Justice
Southwest Wisconsin Technical Institution