Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Witting

Pacheco,CA

Summary

Dynamic Residential Property Manager at Public Storage with a proven track record in enhancing tenant satisfaction and streamlining rent collection processes. Skilled in property management and exceptional communication, I successfully reduced maintenance costs and improved resident relations, ensuring compliance with regulations while fostering a welcoming community atmosphere.

Overview

21
21
years of professional experience

Work History

Residential Property Manager

Public Storage
03.2017 - 07.2025
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
  • Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
  • Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
  • Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
  • Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
  • Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
  • Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.

Membership Coordinator

Catco
03.2007 - 11.2016
  • Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
  • Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
  • Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
  • Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
  • Conducted periodic surveys to gather member feedback and strategize improvements based on the insights gained.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
  • Enhanced event attendance through meticulous planning and promotion of engaging activities for members.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Analyzed membership data trends to identify areas for improvement and implemented targeted strategies to address them.
  • Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
  • Ensured consistent branding across all membership communications by adhering to organizational guidelines when creating marketing materials.
  • Organized successful networking events for members, fostering a sense of community within the organization.

Escrow Officer

Alliance Title Company
02.2004 - 01.2007
  • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
  • Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Communicated requirements and title exception information to clients.
  • Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.
  • Updated internal tracking systems regularly to maintain accurate records of active transactions for easy monitoring of progress updates by staff members.
  • Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
  • Provided exceptional support to colleagues during peak periods or absences due to illness or vacation time.
  • Reduced turnaround time in processing final documents by efficiently coordinating with title companies, attorneys, and other stakeholders.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Opened incoming orders and set up escrow files within 1 hours of receiving purchase agreement.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Coordinated efforts between buyers and sellers to achieve mutually agreeable terms during negotiations of property sales.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
  • Adapted to changing industry regulations and policies, updating company practices accordingly to maintain compliance.
  • Developed and maintained relationships with key stakeholders, ensuring smooth transaction flow and timely completions.
  • Enhanced accuracy and efficiency in document preparation, contributing to smoother and faster closing process.
  • Conducted regular risk assessments on escrow transactions, mitigating financial and operational risks.
  • Coordinated with agents, lenders, and buyers to ensure all documentation was completed accurately and on time for closings.
  • Optimized resource allocation for processing transactions, resulting in cost savings and improved turnaround times.
  • Developed marketing strategies to attract new clients, contributing to substantial growth in business volume.
  • Implemented customer feedback system, leading to service improvements and increased client retention rates.
  • Led project to digitize transaction files, increasing accessibility and reducing physical storage needs.
  • Managed escrow accounts, ensuring all financial transactions adhered to regulatory standards and were executed efficiently.
  • Improved team collaboration by implementing new communication system for sharing transaction updates and critical information.
  • Compiled closing packages for drafting and presentation accuracy.

Education

General Studies

Antioch High School
Antioch, CA
06-1989

Skills

  • Resident relations
  • Property inspections
  • Rent collection
  • Property management expertise
  • Exceptional oral and written communication skills
  • Customer service-focused
  • Property management
  • Maintenance
  • Grounds maintenance
  • Administrative support
  • Payment collection
  • Loan processing

Timeline

Residential Property Manager

Public Storage
03.2017 - 07.2025

Membership Coordinator

Catco
03.2007 - 11.2016

Escrow Officer

Alliance Title Company
02.2004 - 01.2007

General Studies

Antioch High School

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