Heather Wofford

Shipping and Receiving Lead

The Home Depot Inc

04.2002 - Current

Trained and mentored team members on best practices for inventory management, order fulfillment and RTV processes.
Generated reports on RTV activities to inform management decisions and improve operations.
Maintained comprehensive records of all RTV transactions, supporting compliance and audit readiness.
Performed regular audits on processed returns to identify potential issues or inconsistencies requiring further investigation.
Prepared comprehensive reports detailing returns activity, trends, and areas for improvement, assisting management in decision-making processes.
Coordinated with vendors to optimize delivery schedules and improve material flow efficiency.
Managed daily workflow of shipping and receiving department, prioritizing tasks based on operational needs.
Conducted regular audits of inventory levels to maintain stock accuracy and prevent shortages.
Resolved logistical issues promptly, maintaining strong communication with internal teams and external partners.
Organized storage areas to optimize materials movements and minimize labor hours.
Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
Developed strong relationships with suppliers and vendors, ensuring reliable sourcing of quality materials.
Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Processed required paperwork to expedite handling of shipped and received goods.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Sorted and delivered materials to different work areas and staff.
Processed RTV transactions efficiently, ensuring accurate inventory management and accountability.
Coordinated return authorizations with suppliers, enhancing communication and operational flow.