Summary
Overview
Work History
Education
References
Timeline
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Heather Wolensky

Peachtree Corners,GA

Summary

  • Experienced in effectively managing teams, allocating resources, and setting priorities.
  • Experienced professional with a proven ability to build strong relationships with departmental leadership and management. Recognized for exceptional rapport and collaboration skills. Proficient in effectively communicating with diverse teams to drive organizational success.
  • Experienced in coaching and managing employee and customer relations, achieving high levels of satisfaction and loyalty. Skilled in effectively resolving conflicts and fostering positive working relationships. Adept at utilizing empathy and active listening to understand and address concerns.
  • High customer satisfaction rating leading to consistent, repeat business for companies.
  • Proficient in Microsoft Office products including Word, Excel, Outlook, Publisher, and PowerPoint. Experienced in using Salesforce.

Overview

22
22
years of professional experience

Work History

Business Office Administrator

Edward Jones
Atlanta, Georgia
08.2013 - 04.2024
  • Management of phone calls and walk-in clients, while ensuring client accounts are processed accurately and efficiently.
  • Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
  • Keeping up with system and regulatory changes.
  • Processing market trades and other transactions.

Orders

Vocalocity (Vonage)
Atlanta, Georgia
04.2012 - 09.2013
  • Processed new customer orders using a web-based order entry system.
  • Reviewed orders for accuracy and completeness.
  • Ensured that customer requirements are met on a timely basis.
  • Maintained a high level of accuracy with respect to all activities.

Telephony Provisioner/Accounts Payable

Sunflower Broadband
Lawrence, KS
11.2006 - 02.2012
  • Management and provisioning for business and residential telephone installs and ports.
  • Monitoring and ensuring accuracy of daily 911 information.
  • Auditing and processing long distance, account codes, and toll-free numbers for all phone customers.
  • Responsible for collecting call auditing, resulting in $10,000+ savings per month for the company.
  • Processing Accounts Payable vendor invoices for payment entails approval, coding, and contract verification.
  • Process employee expense reports.

IT Coordinator

Sunflower Broadband
Lawrence, Kansas
09.2005 - 11.2006
  • Responsible for negotiating contracts with various vendors, purchasing, and tracking of all company computers, servers, and software for 5+ businesses.
  • Prioritized incoming employee technical requests and assigned technicians to tasks.
  • Maintained high-quality technical documentation for the IT knowledgebase and ticketing system.

Lead Front Counter Representative

Sunflower Broadband
Lawrence, Kansas
09.2002 - 09.2005
  • Interpreted, defined, and solved an extensive variety of customer issues, including billing questions and technical issues.
  • Face-to-face customer service and sales.
  • Created, maintained, and organized a constant supply of incoming and outgoing inventory.

Education

Bachelor of Business Administration - Business Administration And Management

Baker University
Overland Park, Kansas, USA

References

  • Johnathan Clark - Financial Advisor. Edward Jones, 678-367-3114
  • Debra Schmidt - Director of Operations (Ret). Knology/Sunflower Broadband, 785-231-7858, dschmidt1105@gmail.com
  • Joe Ryan - General Manager (Ret). Knology/Sunflower Broadband, 785-393-2629,

Timeline

Business Office Administrator

Edward Jones
08.2013 - 04.2024

Orders

Vocalocity (Vonage)
04.2012 - 09.2013

Telephony Provisioner/Accounts Payable

Sunflower Broadband
11.2006 - 02.2012

IT Coordinator

Sunflower Broadband
09.2005 - 11.2006

Lead Front Counter Representative

Sunflower Broadband
09.2002 - 09.2005

Bachelor of Business Administration - Business Administration And Management

Baker University

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Heather Wolensky