Heather Wolfe
Ben Wheeler
Summary
Dynamic professional with extensive experience in team leadership and inventory management at Door Controls USA. Proven track record in enhancing customer satisfaction and streamlining operations, leading to reduced costs and improved service delivery. Skilled in conflict resolution and project management, fostering a collaborative environment that drives team performance and growth.
Overview
17
17
years of professional experience
Work History
Electronics Assistant Manager
Door Controls USA
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enhanced team productivity by streamlining operational processes.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Restaurant General Manager
Loves Travel Stop
07.2022 - 03.2024
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Completed inventory purchases and oversaw shipment processing.
- Managed team of up to 40 restaurant staff, maintaining exceptional customer service and quality standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
General Manager
Sonic Drive In
08.2008 - 10.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Van ISD
Van, TX05-2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Task delegation
- Conflict resolution
- Retail operations
- Team building
- Employee performance evaluations
- Project management abilities
- Cost control
- Cost reduction
- Employee supervision
- Inventory management
- Process improvement strategies
- Hiring and training
- Scheduling and coordinating
- Organizational skills
Timeline
Electronics Assistant Manager
Door Controls USA
03.2024 - Current
Assistant Restaurant General Manager
Loves Travel Stop
07.2022 - 03.2024
General Manager
Sonic Drive In
08.2008 - 10.2022
High School Diploma -
Van ISD
Similar Profiles
Joshua BurtJoshua Burt
Territory Account Manager at Sentinel Door ControlsTerritory Account Manager at Sentinel Door Controls
ALEJANDRA VARGASALEJANDRA VARGAS
Document Control Coordinator at SECURITY DOOR CONTROLSDocument Control Coordinator at SECURITY DOOR CONTROLS
Harpreet KaurHarpreet Kaur
Office Admin/Customer Service Representative at Camden Door ControlsOffice Admin/Customer Service Representative at Camden Door Controls
Destinee S. SellersDestinee S. Sellers
Business Development Representative at DemandZenBusiness Development Representative at DemandZen
Mark MorrisMark Morris
Service Technician at Elephant Plumbing, LLCService Technician at Elephant Plumbing, LLC