Heather Wolney
Fairbanks
Summary
Dynamic Branch Operations Supervisor at Mt. McKinley Bank with a proven track record in team leadership and conflict resolution. Skilled in managing vendor relationships and ensuring compliance, I excel in creating efficient operational processes. Detail-oriented and a quick learner, I consistently enhance customer satisfaction and streamline branch functions.
Overview
8
8
years of professional experience
Work History
Branch Operations Supervisor
Mt. McKinley Bank
07.2022 - Current
- Continue to complete duties as described under Relationship Banker and Personal Banking Specialist.
- Work with numerous vendors, relaying invoices and relevant information to the appropriate parties.
- Remain knowledgeable about and ensure application of policy, procedure, and regulations.
- Prevent mistakes and threats to security by remaining engaged with my employees and surroundings.
- Work in coordination with the Branch Manager to: onboard/direct/review employees; resolve interpersonal/professional/technical issues; conduct individual/group meetings
- Compile reports, conduct audits, and engage in correspondence regarding operating functions of the department and branch.
Relationship Banker
Mt. McKinley Bank
07.2020 - 07.2022
- Sit down with customers to explain and open products.
- Manage customer products, resolving issues as they arise.
- Utilize websites such as Online Banking Admin, Visa Online, PCBB, Deluxe, etc. to provide additional services to customers.
- Scan, index, and file documents.
Personal Banking Specialist
Mt. McKinley Bank
07.2019 - 07.2020
- Greet and acknowledge customers to make them feel welcome and comply with security protocols.
- Assess documents and needs to complete transactions and direct customers in an organized, efficient, and secure manner.
- Balance checks and cash drawer regularly.
- Relay, record, track and store information.
Food Service Worker
River City Cafe
05.2017 - 07.2019
Education
High School Diploma -
Lathrop High School
Fairbanks05-2017
Skills
- Microsoft Office
- Ten-Key
- Team Player - Willing and able to fill the role of support or lead
- Strong Communicator - Skilled with speaking, reading, and writing Happy to verbally discuss information, engage in correspondence, and type up instructions
- Quick Learner
- Sharp Memory
- Organized - I maintain clean records and files, sort tasks according to urgency, and utilize my outlook calendar/planner
- Accurate - I pour time (as much as is available) and care into tasks I want to get the job done right, because I care about the people and businesses affected by my work
- Conflict Resolution - I strive to maintain a positive work environment, am open to constructive-criticism, and can admit when I'm in the wrong
Timeline
Branch Operations Supervisor
Mt. McKinley Bank
07.2022 - Current
Relationship Banker
Mt. McKinley Bank
07.2020 - 07.2022
Personal Banking Specialist
Mt. McKinley Bank
07.2019 - 07.2020
Food Service Worker
River City Cafe
05.2017 - 07.2019
High School Diploma -
Lathrop High School
Similar Profiles
Jessica AllenJessica Allen
Licensed Veterinary Technician at Mt. McKinley Animal HospitalLicensed Veterinary Technician at Mt. McKinley Animal Hospital
Tracy GibbensTracy Gibbens
Public Area Attendant at Mt. McKinley Princess Wilderness LodgePublic Area Attendant at Mt. McKinley Princess Wilderness Lodge
Tyler GodwinTyler Godwin
Maintenance Technician at Mt. McKinley Princess Wilderness LodgeMaintenance Technician at Mt. McKinley Princess Wilderness Lodge
JESSE HEATHJESSE HEATH
Laborer Operator at ASRC Energy ServicesLaborer Operator at ASRC Energy Services
Madison Yang AhgookMadison Yang Ahgook
Team Member at Robert HicksTeam Member at Robert Hicks