Heather Womack
Blue Ridge ,VA
Summary
Independent worker with high energy and great communication skills. Reliable and friendly professional able to work with little oversight and collaborate in team environments.
Overview
17
17
years of professional experience
Work History
Nursing Assistant
Ellis Senior Care
08.2024 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Optical Assistant
Johnson Curran Optometry Center
Roanoke, VA
05.2022 - 08.2022
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
Patient Care Technician
Lewisgale Medical
08.2020 - 01.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Transported elderly patients to and from facilities and performed essential ambulatory care.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented observations and baseline measurements in medical records.
Lead Teacher
Children's Discovery Center
04.2019 - 08.2020
- Maintained a nurturing and safe environment for babies ranging in age from 8 to 16 month olds.
- Developed and implemented monthly activity plans for the age group.
- Helped infants effectively develop social, physical and behavioral skills.
- Read books, showed babies colors and worked on abilities such as sitting, standing and walking.
- Followed strict feeding schedules optimized for each infant’s age.
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Designed monthly activity schedules.
- Meticulously sanitized toys and play equipment.
- Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
Nursing Assistant
Carilion Clinic
10.2018 - 04.2019
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Sales Associate
Crazy 8
08.2015 - 04.2016
- Accepted and processed returns.
- Prepared merchandise for sales floor.
- Kept work areas clean and neat at all times.
- Developed positive customer relationships through friendly greetings and excellent service.
- Answered questions regarding the store and its merchandise.
- Suggested accessories and complementary purchases.
- Helped customers with questions, problems and complaints in person and via telephone.
- Prioritized and accomplished wide range of tasks each shift.
- Worked collaboratively in team environment.
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
Nursing Assistant
Carilion Roanoke Memorial Hospital
11.2015 - 03.2016
- Administered job knowledge assessments and competency testing for certification-level training.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Strategically planned methods to achieve operational goals and targets.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Closely monitored acute conditions.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Instructed patients and family members on proper discharge care.
- Measured urine and delivered specimens to lab.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Lead Teacher
Growing Years Daycare, LLC.
08.2014 - 07.2015
- Incorporated music and play into developmentally appropriate activities.
- Instructed children in health and personal habits, such as eating, resting and using the toilet.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Meticulously sanitized toys and play equipment.
- Administered medications and kept appropriate records.
- Designed monthly activity schedules.
- Encouraged good behaviors using the positive reinforcement method.
- Implemented curriculum.
- Developed age-appropriate activities and programs for children 16 months to 2 years old.
Two Year Old Teacher
Shepherd's Care Day School
04.2013 - 05.2014
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Incorporated music and play into developmentally appropriate activities.
- Dressed infants and toddlers and changed their diapers.
- 5 years toddler care experience.
- Identified signs of potential emotional or developmental concerns in children and brought them to parents' or guardians' attention.
- Instructed children in health and personal habits, such as eating, resting and using the toilet.
- Consistently enforced disciplinary limits for a structured environment conducive to learning.
- Designed monthly activity schedules.
- Encouraged curiosity, exploration and problem-solving appropriate to children’s development levels.
- Encouraged good behaviors using the positive reinforcement method.
- Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
Cashier
Bojangles' Famous Chicken 'n Biscuits
10.2012 - 05.2013
- Trained new cashiers on procedures, customer service and sales techniques.
- Provided customers with information on specials and discount deals.
- Completed purchases using Point of Sale systems.
- Took credit card and cash payments and offered change.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly.
- Kept work areas clean, neat and organized for maximum productivity.
Line Lead
Elizabeth Arden Inc
04.2010 - 10.2012
- Completed projects and work assignments on time in a deadline-driven environment.
- Cleaned equipment after each shift with appropriate products to maintain functionality.
- Made sure that products were produced on time and are of good quality.
- Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
- Monitored machine operation and diagnosed malfunctions.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Planned, scheduled and delegated daily work.
- Assisted machine operators with finished pieces.
Nursing Assistant
Friendship Retirement
04.2008 - 04.2010
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Measured urine and delivered specimens to lab.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Documented patient information obtained from interviews.
Education
Nursing
Virginia Western Community College
Roanoke, VAGED -
Patrick Henry High School
Roanoke, VA2007
Skills
- Patient care
- Critical thinker
- Ability to work under pressure/Time management
- Instructional and people skills
- Teamwork / Collaboration
- Patient care
- Critical thinker
- Ability to work under pressure/Time management
- Instructional and people skills
- Teamwork / Collaboration
Timeline
Nursing Assistant
Ellis Senior Care
08.2024 - Current
Optical Assistant
Johnson Curran Optometry Center
05.2022 - 08.2022
Patient Care Technician
Lewisgale Medical
08.2020 - 01.2021
Lead Teacher
Children's Discovery Center
04.2019 - 08.2020
Nursing Assistant
Carilion Clinic
10.2018 - 04.2019
Nursing Assistant
Carilion Roanoke Memorial Hospital
11.2015 - 03.2016
Sales Associate
Crazy 8
08.2015 - 04.2016
Lead Teacher
Growing Years Daycare, LLC.
08.2014 - 07.2015
Two Year Old Teacher
Shepherd's Care Day School
04.2013 - 05.2014
Cashier
Bojangles' Famous Chicken 'n Biscuits
10.2012 - 05.2013
Line Lead
Elizabeth Arden Inc
04.2010 - 10.2012
Nursing Assistant
Friendship Retirement
04.2008 - 04.2010
Nursing
Virginia Western Community College
GED -
Patrick Henry High School