Heather Wong

Work History

BioFire Defense, LLC

Salt Lake City, UT

04.2021 - Current

Lead strategic HR operations for a 200+ employee workforce, ensuring full compliance with federal and state employment laws (FMLA, FLSA, EEO, ADA) while advancing an inclusive and accountable workplace culture.
Partnered with executives to implement workforce planning and succession frameworks that improved leadership continuity and reduced vacancy time for key roles by 25%.
Modernized companywide HR policies and employee handbook, integrating compliance updates and ethical standards that strengthened organizational transparency and trust.
Developed and launched leadership and development programs that enhanced manager capability, improved engagement scores, and created measurable career growth pathways.
Leveraged HR analytics and turnover data to identify trends, inform proactive retention strategies, and improve workforce planning accuracy across departments.
Redesigned onboarding and engagement programs that accelerated new-hire integration, increased 1-year retention rates, and strengthened cross-functional collaboration.
Served as a trusted advisor to leadership on employee relations and investigations, resolving complex issues with fairness and consistency to maintain a respectful, compliant work environment.

Clinical Innovations, LLC

Salt Lake City, UT

04.2018 - 04.2021

Directed HR operations and strategy for a 300+ employee organization during rapid expansion and acquisition, ensuring compliance, culture continuity, and operational readiness.
Partnered with leadership to design and execute HR initiatives that improved engagement, retention, and leadership alignment across global teams.
Implemented performance management and leadership development programs that strengthened management capability and internal succession pipelines.
Introduced employee relations and recognition initiatives that reduced turnover and boosted overall satisfaction scores in annual engagement surveys.
Collaborated with executives on workforce planning and global integration strategies, supporting consistent policies, equitable pay practices, and organizational scalability.

Clinical Innovations, LLC

Salt Lake City, UT

01.2006 - 01.2018

Delivered full‑spectrum HR support across employee relations, benefits, compliance, and payroll functions.
Managed investigations and guided management through disciplinary and conflict resolution processes.
Led HRIS and process improvements that increased accuracy, efficiency, and employee experience.
Process payroll for employees using advanced payroll software systems.