Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Wood

Ardmore,OK

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Wishing to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

32
32
years of professional experience

Work History

Office Assistant/Dispatcher

Hoyle Holt Allied Services
12.2022 - 11.2023
  • First point of contact for customers
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Input checks and applied fees to proper accounts
  • Worked on collections and communicated with customers about accounts
  • Created bank deposits each day
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
  • Utilized office management software to record and track customer information.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Collaborated with various departments to complete assigned tasks.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited documents to keep company materials free of grammar errors.
  • Helped handle payroll duties accurately ensuring all employees received their paychecks on time.

Various Positions

Edamame American Sushi Bar
01.2020 - 12.2022
  • Efficiently prepped ingredients for multiple dishes simultaneously while meeting time-sensitive deadlines.
  • Handling various computer programs and data entry
  • Answering phones and dealing with all manner of customer relations.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw inventory management, and supply ordering to maintain fully stocked kitchen.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Office Assistant

Affordable Service of Ardmore
07.2021 - 11.2022
  • Greeting all customers
  • All basic secretarial duties; answering phones, scheduling appointments, handling mail and filing
  • Data entry: entering all finances and reconciling books
  • Ordering and maintaining inventory levels
  • Contacting and working on collections
  • Processing insurance claims.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Expedited document processing with accurate data entry and timely filing.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Coordinated office events that promoted team cohesion and boosted overall morale among employees.
  • Assisted with onboarding of new employees.
  • Maintained and updated office records, both digital and physical.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspaces.
  • Purchased and maintained office supplies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

Front Desk Clerk

Hilton Garden Inn
09.2018 - 03.2020
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Provided exceptional customer service for positive guest experiences, resulting in repeat business.
  • Processed payments accurately while maintaining accountability for cash drawer balances at beginning and end of shifts.

Food & Beverage

Hilton Garden Inn
09.2018 - 03.2020
  • Responsible for providing warm and welcoming customer service to each guest
  • Handle cook to order meals in a timely fashion
  • Complete daily prep and cleaning for next shifts
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Answered customers' questions, recommended items, and recorded order information.
  • Built strong relationships with customers by addressing concerns promptly and ensuring their dining experience met high expectations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Demonstrated adaptability by effectively performing both front-of-house and back-of-house duties as required.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Maintained compliance with local health codes through regular cleaning schedules and strict adherence to sanitation guidelines in all areas of the establishment.
  • Recognized as a dependable employee who consistently arrived on time for scheduled shifts, displaying commitment to the team's success.
  • Assisted in training new staff members on company policies, procedures, and best practices for superior guest interactions.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized dining area.

Supervisor

Subway
01.2016 - 04.2017
  • Provided quick and quality customer service
  • Handled all cash and receipts
  • Maintained and stocked inventory
  • Handled all food preparations from vegetables to morning bake
  • Completed each day’s closing inventory and cash-outs
  • Ensured all work and restaurant areas were continuously kept clean and sanitized
  • Filled both small and large catering orders in a timely fashion.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.

Baker/Bakery Clerk

Longos
01.2012 - 04.2017
  • Created detailed item reports for inventory and weekly product ordering
  • Responsible for supervising and assisting in training of junior staff members
  • Learnt and used the Longos LPM system for creating and tracking department P.O’s
  • Accessed and used additional Longos programs as my training within the department continued
  • Ensured that all bakery items were baked and on display by set deadlines
  • Responsible for packaging, stocking and rotating packaged foods via dates
  • Highly organized in sorting and putting away supply skids, as well as ensuring work areas were continuously clean and sanitized
  • Responsible for preparing items for the next day’s morning bake as well as preparing non bake items
  • Determined quantities needed for baking throughout the day
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.

Grocery Gateway Shopper

Longos
01.2011 - 01.2012
  • Used order sheets to collect items for shipment
  • Accessed computer software to verify each orders contents
  • Packaged various ordered items to be shipped out each day
  • Required to spend anywhere from 8 to 14 hours on my feet walking the grocery isles filling orders
  • Worked in different environments packaging quantities of produce for specific orders.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Office Assistant

Mack Financial / Associates Commercial / Citi
01.1992 - 02.2004
  • Contacted clients in regards to payments and made payment arrangements
  • Coordinated with bailiffs in repossessions
  • Filed paperwork for repossession claims
  • Processed truck and equipment losses for insurance and company claim purposes
  • Worked with various Microsoft Office programs
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Enhanced office efficiency by organizing files, and maintaining a clean workspace.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Processed incoming and outgoing mail and packages according to established procedures.

Education

High School Diploma -

St. Frances Xavier/St. Joseph Composite High School
Edmonton, AB
06.1996

Skills

  • Highly organized and detail oriented; successful in prioritizing duties and workload to meet timed deadlines
  • Advanced computer and typing skills; knowledge of variety of Microsoft computer programs including Microsoft Office, internet and e-mail
  • Professional presentation and friendly personality; responsible, efficient and trustworthy
  • Works well both independently and as part of team collaboration
  • Hard-working and willing to go “above and beyond” primary responsibilities
  • Enjoys working in high-volume customer-service oriented environments; provides exceptional customer service at all times
  • Excellent problem solving and conflict resolution techniques; ability to effectively deal with difficult people and challenging situations, able to keep calm in emergency situations
  • Strong organizational skills in managing supply needs and numbers
  • Easily handles calendar management for quick and efficient scheduling

References

Available Upon Request

Timeline

Office Assistant/Dispatcher

Hoyle Holt Allied Services
12.2022 - 11.2023

Office Assistant

Affordable Service of Ardmore
07.2021 - 11.2022

Various Positions

Edamame American Sushi Bar
01.2020 - 12.2022

Front Desk Clerk

Hilton Garden Inn
09.2018 - 03.2020

Food & Beverage

Hilton Garden Inn
09.2018 - 03.2020

Supervisor

Subway
01.2016 - 04.2017

Baker/Bakery Clerk

Longos
01.2012 - 04.2017

Grocery Gateway Shopper

Longos
01.2011 - 01.2012

Office Assistant

Mack Financial / Associates Commercial / Citi
01.1992 - 02.2004

High School Diploma -

St. Frances Xavier/St. Joseph Composite High School

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Heather Wood