Heather Wood

• Provide high-level executive administrative support to the Fire Chief and Assistant Fire Chiefs, managing complex calendars, travel, scheduling, and confidential communications.
• Serve as primary liaison between the Fire Chief’s Office, city departments, outside agencies, and the public, ensuring professional and timely communication.
• Process and prepare all Accounts Payable invoices for Fire Department operations, ensuring accuracy prior to Fire Chief approval.
• Monitor departmental budget expenditures, compile financial data for reporting, and ensure compliance with non-discretionary spending requirements.
• Act as Records Custodian for the Fire Chief’s Office, maintaining official files, agreements, public records, and responding to Public Information Act requests.
• Respond to public inquiries regarding ISO PPC ratings and fire department services.
• Collaborate with the Communications Director to maintain and update the Fire Department website with current and relevant content.
• Coordinate and support departmental events including badge pinning ceremonies, station tours, banquets, and community engagement activities.
• Assist the Boerne Volunteer Fire Department Secretary with data preparation for special initiatives.
• Maintain office operations including mail processing, supplies procurement, inventory control, and document management.
• Produce, proofread, and distribute internal and external documents with a high level of accuracy and confidentiality.
• Serve as essential emergency personnel when required.
• Demonstrate exceptional attention to detail, diplomacy, customer service, and professionalism in all interactions.

• Prepare and post time-sensitive monthly agendas for public meetings for various meeting bodies ensuring state law requirements are met (Planning and Zoning Commission, Historic Landmark Commission, and Design Review Committee)
• Keep track of public hearings, ensuring all deadlines are met and assist with mailout packets
• Prepare unofficial results and official meeting minutes
• Manage the safekeeping of minute books, ensuring they are properly stored and organized
• Serve as planning department’s record retention liaison and maintain departmental records for retention
• Work closely with management and employees to improve relationships and build morale
• Intake sign permit applications to verify completeness before being routed to reviewers
• Process applications for short-term rentals, ensuring all necessary information is collected, reviewed, and in compliance with STR ordinance.
• Assist the Environmental Project Manager with various tasks, providing support as required.
• Utilize ArcGIS software for planning purposes.
• Collaborate with the Communications Director to monitor the Planning and Permitting and Code Compliance department’s websites and maintain a relevant, updated website
• Monitor Chatbot for multiple departments addressing any issues or concerns
• Coordinates and organizes planning department events as assigned (i.e., team building activities, open houses, round table meetings, etc.)
• Process credit card statements, prepare all invoices, and prepare purchase orders for accounts payable as required for the planning department
• Keep inventory of office supplies; order supplies + budgeted items as needed
• Provide notary services as needed
• Process Voluntary Annexations (receive petition from property owner, prepare and process Municipal Service Plans, ensure proper notifications are sent, coordinate with City Secretary’s office for resolution and public hearing dates to City Council).

• Process Public Information Requests
• Collect fees and process requests for various reports
• Perform administrative and clerical duties
• Handle high volume of phone calls
• Provide fingerprinting services to the general public
• Maintain confidential files
• Assist Police Administration in various tasks
• Coordinate off duty jobs for officers
• Maintain police vehicle billing accounts

• Manage daily facility operations
• Supervise staff – team of 4
• Responsible for resident’s medication distribution/logs
• Provide Prison Rape Elimination Act (PREA) classes to residents
• Check and review a variety of data for accuracy, completeness and conformity to established standards and procedures
• Attend in-services training(s) to improve skills
• Assisted with the provision of long-term ongoing care to all children placed in the facility
• Prepare and submit documentation and reports
• Monitor all dorm activities to ensure compliance with operational standards

• Responsible for maintaining exceptional hair cutting techniques and knowledge of chemical hair services as well as staying current with color formulations.
• Practice pre-booking guest(s).
• Provide genuine customer service to guests to ensure a pleasant salon experience.

• Responsible for staff time records, creation and maintenance of personnel files, arrangement of criminal history requests, employment verifications, preparation of payroll and process all pay changes; prepared and maintained client billing accounts, data collection, monthly, quarterly, and yearly budget; ensured effective handling of pertinent HR related issues; processed Family and Medical Leave Act (FMLA) paperwork to Human Resource Department; assisted in yearly budget related reports; participated in new hire process to include interviews, drafting interview questions, and job descriptions
• Maintain confidential information of personnel and juvenile offenders
• Responsible for overall management of administrative, clerical, and operational functions of the facility including monitoring, organizing, and coordinating client file system; maintaining office equipment; ensure proper inventory
• Prepare general correspondence, memorandums, reports, schedules, purchase orders and other materials
• Maintain appointment calendars, schedule appointments, conferences, and meetings.
• Check and review a variety of data for accuracy, completeness and conformity to established standards and procedures
• Attend in-services training to improve skills and knowledge of office work
• Disseminate information to all detention staff regarding the Texas Juvenile Probation Commission (TJPC) Standards, Policies, and Procedures
• Process training documentation to the TJPC for certification and recertification of 35+ officers
• Coordinate training to ensure detention staff comply with TJPC standards and receive the mandatory classes/hours needed for certification/recertification
• Maintain detention staff personnel and training files