Heather Woodmansee
unemployed
Venice,FL
Summary
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. I've worked with customer service for years. I love challenges, and i am very compassionate, caring person. I'm a people person and i strive to always do my best. An i will strive to be my best at being a part of your company.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Home Health Aide
Mr& Mrs Alfred And Doris Landry
02.2003 - 08.2018
- Provided mobility assistance such as walking and regular exercising.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assistant Store Manager
Checkers
04.2005 - 04.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Supervisor
Vonnie Laconca
08.1999 - 09.2003
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Education
High School Diploma -
Seminole High School
Sanford, FL 08.1985 - 05.1989
Skills
- Companionship and Emotional Support
- Developing Client Trust
- Activities of Daily Living (ADLs)
- Physician Communication
- Documentation
- ADL Support
- Hiring Standards
- Budget Development
- Safe Food Service Knowledge
- Sales Planning
- Sales Leadership
- New Construction and Remodeling
- Construction Project Coordination
- Company Safety Procedures
- Construction Processes
- On-Time Project Delivery
- Subcontractor Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Assistant Store Manager
Checkers
04.2005 - 04.2006
Home Health Aide
Mr& Mrs Alfred And Doris Landry
02.2003 - 08.2018
Supervisor
Vonnie Laconca
08.1999 - 09.2003
High School Diploma -
Seminole High School
08.1985 - 05.1989
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