Heather Wright
Fort Drum,New York
Summary
I am someone with a wide variety of career and educational experience. I have been described as hardworking, dependable, trustworthy, and a team player. I would be a strong asset on any project and would give 100% of myself to my job and to our team. I have experience in financing, fast food (associate and management), customer service, stocking, online order preparation, and child care. As well as an Associates degree in Arts with an interest in education and am currently enrolled for my Bachelor's Degree in psychology with a focus in Substance Abuse.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
Evans Mills, New York
03.2024 - Current
- Adapted quickly under pressure while managing high volume workloads during peak season periods
- Stored product correctly in staging area, following safety guidelines
- Received work assignments from order system to fill orders
- Maintained positive working relationships with customers, team members, and leadership
- Communicated effectively with customers via phone, email, or chat platforms regarding order status updates or delivery information
- Developed strong product knowledge of grocery products and services through research and daily interactions with customers
- Utilized selection process for products within store and bagged products following bagging standards
- Heavy lifting
Online Personal Shopper
Walmart
Maysville, Kentucky
09.2023 - 03.2024
- Adapted quickly under pressure while managing high volume workloads during peak season periods
- Stored product correctly in staging area, following safety guidelines
- Received work assignments from order system to fill orders
- Maintained positive working relationships with customers, team members, and leadership
- Communicated effectively with customers via phone, email, or chat platforms regarding order status updates or delivery information
Developmental Consultant
Global Talent Development Solutions
Carlisle, Kentucky
04.2022 - 09.2023
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Developed positive relationships with families by communicating regularly about their child's development.
- Maintained a clean and organized play area.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Helped develop motor skills through active playtime activities like running, jumping.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
Assistant Leasing Manager
Acima
Maysville, Kentucky
07.2022 - 04.2023
- Assisted in the preparation of lease documents by gathering information from tenants and evaluating financials
- Maintained accurate records of all leases
- Implemented marketing strategies to attract new customers
- Explained in detail the different payout options for customers furniture purchases
- Walked them through the process of signing the lease and navigating the Acima app to see their total lease cost
- Kept records of overdue customers and made daily phone calls to each customer, upwards of 40 a day, to provide options to help them get caught up in payments
Restaurant Shift Manager
Arbys
Flemingsburg, Kentucky
05.2022 - 08.2022
- Ensured all health codes were followed correctly while maintaining a clean work area
- Organized daily shift operations, including assigning tasks and ensuring compliance with food safety regulations and quality standards
- Trained new hires on restaurant policies, procedures, and practices
- Monitored cash registers to ensure accuracy of transactions and prevent loss or theft
- Coordinated scheduling of staff and ensured adequate coverage during peak hours
- Successfully managed a team of up to 10 employees in a fast-paced environment, demonstrating strong leadership and organizational skills
- Counted money and made bank deposits
- Kept accurate records in compliance with sanitation and food service requirements
- Estimated food and beverage consumption to determine purchasing requirements
- Performed food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
Overnight Stocker
Walmart
Maysville, Kentucky
02.2022 - 04.2022
- Developed strong product knowledge of grocery products and services through research and daily interactions with customers
- Utilized selection process for products within store and bagged products following bagging standards
- Heavy lifting
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
Customer Service Cashier
Walmart
Maysville, Kentucky
08.2021 - 02.2022
- Maintained high standards of customer service during high-volume, fast-paced operations
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions
- Answered incoming calls promptly and professionally following established guidelines
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts
- Utilized problem solving skills to troubleshoot technical difficulties with POS systems or credit card machines
Fast Food Worker
Arbys
Flemingsburg, Kentucky
08.2019 - 06.2021
- Monitored inventory levels and updated inventory database accordingly
- Maintained cleanliness of work areas, including counters, tables and floors
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries
- Processed payments from customers using cash registers or other payment processing devices
- Performed daily opening and closing procedures for restaurant operations
- Communicated with co-workers to improve operations and reduce wait times
- Operated fryers, grills, ovens, microwaves and other kitchen equipment safely
- Organized utensils, napkins and condiment supplies to create clean display
- Developed a thorough knowledge of menu items and their preparation methods
- Balanced the cash register at the end of each shift
- Arranged and set out food products before shift to prepare for peak times
- Assisted in the preparation of menu items as needed
- Wrapped menu item such as sandwiches, hot entrees, and desserts for serving or for takeout
- Performed personnel activities such as supervising and training employees
- Unloaded the truck and stocked the freezers as needed
Education
Associate in Arts (A.A.) in Education -
Maysville Community and Technical College
Maysville, KentuckyDual-Credits in Math -
Morehead State University
Morehead, KentuckyDual-Credit in English -
Maysville Community and Technical College
Maysville, KentuckyBachelor of Arts (B.A.) in Psychology -
Northern Kentucky University
Highland Heights, KentuckyBachelor of Arts - Psychology, Substance Abuse
Eastern Kentucky University
Richmond, KYSkills
- Organizational skills
- Conflict resolution
- Attention to detail
- Advertising and marketing
- Accurate money handling
- Relationship Building
- Decision-Making
- Account Management
- Staff Management
- Early Childhood Education
- Child Safety
- Customer service expertise
- Sales experience
- Online Order Processing
- Heavy Lifting
Additional Information
I was elected into my high school's student council both years I ran. My junior year I was the Director of Marketing and was elected as Senior Class Treasurer my senior year of high school.
References
References available upon request
References
References available upon request.
Timeline
Online Personal Shopper
Walmart
03.2024 - Current
Online Personal Shopper
Walmart
09.2023 - 03.2024
Assistant Leasing Manager
Acima
07.2022 - 04.2023
Restaurant Shift Manager
Arbys
05.2022 - 08.2022
Developmental Consultant
Global Talent Development Solutions
04.2022 - 09.2023
Overnight Stocker
Walmart
02.2022 - 04.2022
Customer Service Cashier
Walmart
08.2021 - 02.2022
Fast Food Worker
Arbys
08.2019 - 06.2021
Associate in Arts (A.A.) in Education -
Maysville Community and Technical College
Dual-Credits in Math -
Morehead State University
Dual-Credit in English -
Maysville Community and Technical College
Bachelor of Arts (B.A.) in Psychology -
Northern Kentucky University
Bachelor of Arts - Psychology, Substance Abuse
Eastern Kentucky University
Similar Profiles
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Rashaad FosterRashaad Foster
Stocker at WalmartStocker at Walmart
Andre StanleyAndre Stanley
Supervisor / Section Supervisor at NASupervisor / Section Supervisor at NA