Heather Wright
Elizabethtown,PA
Summary
Objective: Experienced part-time Administrative Support Assistant seeking to advance into a full-time, non-exempt staff position to further career in administrative support.
Overview
18
18
years of professional experience
Work History
Part-time Administrative Support Assistant
Penn State University Harrisburg Campus
2024.05 - Current
- Effectively maintains HIPAA-compliant environment wile managing multiple tasks simultaneously, ensuring confidentiality and efficiency.
- Efficiently schedules appointments for both Counseling and Psychological Services and Student Disability Resources for timely support and smooth operations.
- Answers phones and relays messages accurately to counselors and coordinators, maintaining clean lines of communication.
- Completes office work orders promptly, contributing to overall functionality and organization of office.
- Remains calm and composed during high stress or high volume moments while effectively managing tasks and supporting the team under pressure.
- Monitors and maintains inventory of office supplies.
- Maintains software proficiency and experience using Microsoft Office, Titanium, Elba, and Zoom regularly to support various administrative and communication tasks.
Hairstylist
Great Clips
2022.11 - 2024.08
- Developed strong customer service skills by providing excellent client consultations
- Created an inviting atmosphere by engaging in friendly conversations with customers
- Effectively managed time between multiple appointments to ensure customer satisfaction
- Delivered top-quality service for clients' cutting, coloring, and styling needs
- Educated clients on how to properly care for their hair after a treatment has been done
- Educated clients on hair care techniques and products
- Maintained knowledge of current trends and styles to provide customers with the latest looks
- Adhered to health and safety standards while working in the salon environment
- Upheld safety and sanitation standards to reduce salon risks.
Receptionist
Oasis Salon and Spa
2022.06 - 2022.11
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Managed daily calendar appointments for staff members.
Hairstylist
Great Clips
2021.06 - 2022.06
- Developed strong customer service skills by providing excellent client consultations
- Created an inviting atmosphere by engaging in friendly conversations with customers
- Effectively managed time between multiple appointments to ensure customer satisfaction
- Delivered top-quality service for clients' cutting, coloring, and styling needs
- Educated clients on how to properly care for their hair after a treatment has been done
- Educated clients on hair care techniques and products
- Maintained knowledge of current trends and styles to provide customers with the latest looks
- Adhered to health and safety standards while working in the salon environment
- Upheld safety and sanitation standards to reduce salon risks.
Hairstylist
Supercuts
2020.04 - 2021.03
- Provided exceptional customer service and developed strong relationships with clients
- Adhered strictly to all health codes while maintaining a clean work area
- Trained new stylists in product knowledge, technical skills, customer service protocols, and safety regulations
- Maintained an up-to-date understanding of current trends in hair care services and products
- Created detailed reports summarizing weekly activities within the salon
- Ensured compliance with all state licensing requirements for salon personnel
- Performed administrative duties such as ordering supplies, preparing invoices, and tracking expenses.
Hairstylist
Supercuts
2020.04 - 2021.03
- Developed strong customer service skills by providing excellent client consultations
- Created an inviting atmosphere by engaging in friendly conversations with customers
- Effectively managed time between multiple appointments to ensure customer satisfaction
- Delivered top-quality service for clients' cutting, coloring, and styling needs
- Educated clients on how to properly care for their hair after a treatment has been done
- Maintained knowledge of current trends and styles to provide customers with the latest looks
- Assisted other team members during busy periods or special events
- Adhered to health and safety standards while working in the salon environment
- Upheld safety and sanitation standards to reduce salon risks.
Bartender
Longhorn Steakhouse
2016.11 - 2018.09
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Performed all cleaning duties before, during, and after shift including sanitizing bar surfaces
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Checked customer identification to verify age requirements for alcohol purchases.
Server
TJ Rockwell's
2016.05 - 2016.10
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately.
Bartender
Red Robin Gourmet Burgers
2015.11 - 2016.07
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately.
Bartender
Ruby Tuesday
2015.03 - 2015.11
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Performed all cleaning duties before, during, and after shift including sanitizing bar surfaces
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
Server
Midtown Tavern
2012.08 - 2015.03
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately.
Server
Hoss's
2011.01 - 2012.08
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately.
Library Circulation Assistant
Elizabethtown Public Library
2008.05 - 2009.08
- Reconciled monthly financial statements related to fines and fees collected at the Circulation Desk
- Resolved patron complaints in a professional manner
- Performed data entry of new titles into the cataloging system for circulation purposes
- Provided information about library policies, services, and resources to patrons
- Processed library materials, including books, DVDs, and periodicals in accordance with established procedures
- Instructed users on how to access electronic databases available through the library's website
- Responded promptly to telephone inquiries from patrons regarding circulation issues or questions
- Maintained accurate records of library material check-ins and check-outs using automated system.
Internet Order Shopper
Boscov's
2006.09 - 2007.01
- Maintained positive working relationships with customers, team members, and leadership
- Received work assignments from order system to fill orders
- Resolved customer complaints quickly by contacting leadership
- Adhered to loss prevention protocols such as monitoring suspicious behavior or theft incidents
- Tracked inventory levels to identify shortages or overages and reported discrepancies to the supervisor.
Education
Certification in Cosmetology -
Lancaster School of Cosmetology
Lancaster, PA09.2016
Bachelor of Arts -
Point Park University
Pittsburgh, PA05.2013
High School Diploma -
Elizabethtown Area High School
Elizabethtown, PA06.2006
Skills
- Appointment Coordination
- Schedule Management
- Quick Learner
- Appointment Scheduling
- Team collaboration
- Client consultation
- Administrative Procedures
- Time management
- Payment Processing
- Decision-Making
- Workspace Organization
- Digital Recordkeeping
Timeline
Part-time Administrative Support Assistant
Penn State University Harrisburg Campus
2024.05 - Current
Hairstylist
Great Clips
2022.11 - 2024.08
Receptionist
Oasis Salon and Spa
2022.06 - 2022.11
Hairstylist
Great Clips
2021.06 - 2022.06
Hairstylist
Supercuts
2020.04 - 2021.03
Hairstylist
Supercuts
2020.04 - 2021.03
Bartender
Longhorn Steakhouse
2016.11 - 2018.09
Server
TJ Rockwell's
2016.05 - 2016.10
Bartender
Red Robin Gourmet Burgers
2015.11 - 2016.07
Bartender
Ruby Tuesday
2015.03 - 2015.11
Server
Midtown Tavern
2012.08 - 2015.03
Server
Hoss's
2011.01 - 2012.08
Library Circulation Assistant
Elizabethtown Public Library
2008.05 - 2009.08
Internet Order Shopper
Boscov's
2006.09 - 2007.01
Certification in Cosmetology -
Lancaster School of Cosmetology
Bachelor of Arts -
Point Park University
High School Diploma -
Elizabethtown Area High School
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