Objective: Experienced part-time Administrative Support Assistant seeking to advance into a full-time, non-exempt staff position to further career in administrative support.
Efficiently schedules appointments for both Counseling and Psychological Services and Student Disability Resources for timely support and smooth operations.
Answers phones and relays messages accurately to counselors and coordinators, maintaining clean lines of communication.
Completes office work orders promptly, contributing to overall functionality and organization of office.
Remains calm and composed during high stress or high volume moments while effectively managing tasks and supporting the team under pressure.
Monitors and maintains inventory of office supplies.
Maintains software proficiency and experience using Microsoft Office, Titanium, Elba, and Zoom regularly to support various administrative and communication tasks.
Hairstylist
Great Clips
11.2022 - 08.2024
Developed strong customer service skills by providing excellent client consultations
Created an inviting atmosphere by engaging in friendly conversations with customers
Effectively managed time between multiple appointments to ensure customer satisfaction
Delivered top-quality service for clients' cutting, coloring, and styling needs
Educated clients on how to properly care for their hair after a treatment has been done
Educated clients on hair care techniques and products
Maintained knowledge of current trends and styles to provide customers with the latest looks
Adhered to health and safety standards while working in the salon environment
Upheld safety and sanitation standards to reduce salon risks.
Receptionist
Oasis Salon and Spa
06.2022 - 11.2022
Greeted visitors warmly and ensured they had a positive experience
Handled cash and credit card payments with accuracy
Answered phones professionally in accordance with organizational protocols
Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
Assisted with administrative tasks such as filing documents, copying materials
Provided superior customer service by responding to inquiries in an efficient and friendly manner
Displayed pleasant and professional voice and demeanor, positively representing organization
Managed daily calendar appointments for staff members.
Hairstylist
Great Clips
06.2021 - 06.2022
Developed strong customer service skills by providing excellent client consultations
Created an inviting atmosphere by engaging in friendly conversations with customers
Effectively managed time between multiple appointments to ensure customer satisfaction
Delivered top-quality service for clients' cutting, coloring, and styling needs
Educated clients on how to properly care for their hair after a treatment has been done
Educated clients on hair care techniques and products
Maintained knowledge of current trends and styles to provide customers with the latest looks
Adhered to health and safety standards while working in the salon environment
Upheld safety and sanitation standards to reduce salon risks.
Hairstylist
Supercuts
04.2020 - 03.2021
Provided exceptional customer service and developed strong relationships with clients
Adhered strictly to all health codes while maintaining a clean work area
Trained new stylists in product knowledge, technical skills, customer service protocols, and safety regulations
Maintained an up-to-date understanding of current trends in hair care services and products
Created detailed reports summarizing weekly activities within the salon
Ensured compliance with all state licensing requirements for salon personnel
Performed administrative duties such as ordering supplies, preparing invoices, and tracking expenses.
Hairstylist
Supercuts
04.2020 - 03.2021
Developed strong customer service skills by providing excellent client consultations
Created an inviting atmosphere by engaging in friendly conversations with customers
Effectively managed time between multiple appointments to ensure customer satisfaction
Delivered top-quality service for clients' cutting, coloring, and styling needs
Educated clients on how to properly care for their hair after a treatment has been done
Maintained knowledge of current trends and styles to provide customers with the latest looks
Assisted other team members during busy periods or special events
Adhered to health and safety standards while working in the salon environment
Upheld safety and sanitation standards to reduce salon risks.
Bartender
Longhorn Steakhouse
11.2016 - 09.2018
Developed strong working relationships with customers and staff
Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
Kept bar organized and clean during busy hours
Handled cash drawer accurately throughout shift including opening and closing out register each day
Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
Performed all cleaning duties before, during, and after shift including sanitizing bar surfaces
Greeted patrons promptly and cordially, exhibiting excellent guest service skills
Checked customer identification to verify age requirements for alcohol purchases.
Server
TJ Rockwell's
05.2016 - 10.2016
Provided excellent customer service by anticipating needs and responding promptly to requests
Greeted and accommodated guests, building positive experience from first interaction
Demonstrated ability to interact with customers in a friendly and professional manner
Prioritized multiple tasks in dynamic environment and stayed calm and composed
Used good communication skills to reduce guest dissatisfaction
Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
Memorized menu to help diners make informed meal choices
Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
Processed payments and completed register transactions accurately.
Bartender
Red Robin Gourmet Burgers
11.2015 - 07.2016
Greeted and accommodated guests, building positive experience from first interaction
Demonstrated ability to interact with customers in a friendly and professional manner
Prioritized multiple tasks in dynamic environment and stayed calm and composed
Used good communication skills to reduce guest dissatisfaction
Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
Memorized menu to help diners make informed meal choices
Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
Processed payments and completed register transactions accurately.
Bartender
Ruby Tuesday
03.2015 - 11.2015
Developed strong working relationships with customers and staff
Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
Kept bar organized and clean during busy hours
Handled cash drawer accurately throughout shift including opening and closing out register each day
Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
Performed all cleaning duties before, during, and after shift including sanitizing bar surfaces
Greeted patrons promptly and cordially, exhibiting excellent guest service skills
Completed POS transactions, returning currency, coin, and payment cards to patrons.
Server
Midtown Tavern
08.2012 - 03.2015
Provided excellent customer service by anticipating needs and responding promptly to requests
Greeted and accommodated guests, building positive experience from first interaction
Demonstrated ability to interact with customers in a friendly and professional manner
Prioritized multiple tasks in dynamic environment and stayed calm and composed
Used good communication skills to reduce guest dissatisfaction
Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
Memorized menu to help diners make informed meal choices
Assisted with training of new staff members
Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
Processed payments and completed register transactions accurately.
Server
Hoss's
01.2011 - 08.2012
Provided excellent customer service by anticipating needs and responding promptly to requests
Greeted and accommodated guests, building positive experience from first interaction
Demonstrated ability to interact with customers in a friendly and professional manner
Prioritized multiple tasks in dynamic environment and stayed calm and composed
Used good communication skills to reduce guest dissatisfaction
Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
Processed payments and completed register transactions accurately.
Library Circulation Assistant
Elizabethtown Public Library
05.2008 - 08.2009
Reconciled monthly financial statements related to fines and fees collected at the Circulation Desk
Resolved patron complaints in a professional manner
Performed data entry of new titles into the cataloging system for circulation purposes
Provided information about library policies, services, and resources to patrons
Processed library materials, including books, DVDs, and periodicals in accordance with established procedures
Instructed users on how to access electronic databases available through the library's website
Responded promptly to telephone inquiries from patrons regarding circulation issues or questions
Maintained accurate records of library material check-ins and check-outs using automated system.
Internet Order Shopper
Boscov's
09.2006 - 01.2007
Maintained positive working relationships with customers, team members, and leadership
Received work assignments from order system to fill orders
Resolved customer complaints quickly by contacting leadership
Adhered to loss prevention protocols such as monitoring suspicious behavior or theft incidents
Tracked inventory levels to identify shortages or overages and reported discrepancies to the supervisor.
Education
Certification in Cosmetology -
Lancaster School of Cosmetology
Lancaster, PA
09.2016
Bachelor of Arts -
Point Park University
Pittsburgh, PA
05.2013
High School Diploma -
Elizabethtown Area High School
Elizabethtown, PA
06.2006
Skills
Appointment Coordination
Schedule Management
Quick Learner
Appointment Scheduling
Team collaboration
Client consultation
Administrative Procedures
Time management
Payment Processing
Decision-Making
Workspace Organization
Digital Recordkeeping
Timeline
Part-time Administrative Support Assistant
Penn State University Harrisburg Campus
05.2024 - Current
Hairstylist
Great Clips
11.2022 - 08.2024
Receptionist
Oasis Salon and Spa
06.2022 - 11.2022
Hairstylist
Great Clips
06.2021 - 06.2022
Hairstylist
Supercuts
04.2020 - 03.2021
Hairstylist
Supercuts
04.2020 - 03.2021
Bartender
Longhorn Steakhouse
11.2016 - 09.2018
Server
TJ Rockwell's
05.2016 - 10.2016
Bartender
Red Robin Gourmet Burgers
11.2015 - 07.2016
Bartender
Ruby Tuesday
03.2015 - 11.2015
Server
Midtown Tavern
08.2012 - 03.2015
Server
Hoss's
01.2011 - 08.2012
Library Circulation Assistant
Elizabethtown Public Library
05.2008 - 08.2009
Internet Order Shopper
Boscov's
09.2006 - 01.2007
Certification in Cosmetology -
Lancaster School of Cosmetology
Bachelor of Arts -
Point Park University
High School Diploma -
Elizabethtown Area High School
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