Summary
Overview
Work History
Skills
Timeline
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Heather Yager

Heather Yager

San Antonio,TX

Summary

  • 9+ Years of business owner/operator experience. Dedicated and personable with extensive experience in managing store operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
  • 17+ Years' travel consultant experience, utilizing Sabre GDS. (9 Years leisure travel experience, 8 years military/government office travel experience.)

Overview

29
29
years of professional experience

Work History

Certified Health Coach

Optavia
07.2020 - Current
  • Conduct assessments with clients to find a program that best suits their health needs.
  • Assist clients in developing habits of health throughout their weight loss/health journey.
  • Provide one on one coaching to clients for accountability and motivational support through each phase of the program.

Business Owner/Operator

Jaegerhaus Enterprises, LLC DBA Jimmy John's
04.2011 - 06.2020
  • Successfully directed and executed all of business startup functions.
  • Managed all financial areas and oversaw operational aspects.
  • Coordinated innovative marketing campaigns to drive business to our store, while networking in our local community to increase profile and bottom-line profit.
  • Established, enforced, and revised operational policies to minimize impact of fluctuating market conditions while growing market shares through innovative processes.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Prepared bank deposits and handled business sales, returns and transaction reports. Utilized Quickbooks for bookkeeping processes.
  • Led screening, hiring and staff scheduling to maintain compliance with business goals. Trained and motivated employees to perform daily business functions. Provided all HR support.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Negotiated contracts with vendors to secure better deals without sacrificing quality of product.

Senior Travel Counselor - Military/Government Travel

CWT/Sato
04.2004 - 04.2011
  • Assisted management with complex projects such as the execution of new company travel scripts, integration with the DTS system, and sensitive audits.
  • Generated employee schedules, and helped with agent training. Stepped into the supervisory role when the supervisor was unavailable.
  • Fulfilled CONUS and OCONUS travel arrangements for VIP clients including air, hotel, rail, car, and ground transportation.
  • Researched & resolved debit memos resulting in reduced revenue loss.
  • Briefed soldiers on travel for Christmas Exodus
  • Processed tickets, ticket refunds, and ticket exchanges for military and civilian government employees, along with group travel per travel authorization requests.
  • Reconciled centrally billed government credit card accounts.

Supervisor

Carlson Wagonlit Travel
04.1994 - 10.2003
  • Advanced from Travel Counselor, Senior Travel Counselor, Lead Travel Counselor to Supervisor during my tenure with the leisure division. CWT closed their Ft Sam Houston leisure travel office in 2003.
  • Provided support to other divisions in the following positions: Ops specialist, Admin Assistant for two General Managers, Class Trainer, and New account implementation support.
  • Arranged leisure travel for clients including air, hotel, and car reservations, cruise/rail packages, and group tour packages.
  • Arranged domestic and international travel for foreign military on leave and government contractors.
  • Managed area attraction ticket sales through MWR.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Developed loyal clientele base due to excellent listening and research skills, along with keen understanding of travel budgets.

Skills

  • Exceptional Customer Service
  • Strong Verbal and Written Communication
  • Complex Problem-Solving
  • Dedicated Teamwork and Collaboration
  • Customer and Quality Focused
  • Innovative Process Improvement
  • Excellent organizational and multi-tasking skills

Timeline

Certified Health Coach

Optavia
07.2020 - Current

Business Owner/Operator

Jaegerhaus Enterprises, LLC DBA Jimmy John's
04.2011 - 06.2020

Senior Travel Counselor - Military/Government Travel

CWT/Sato
04.2004 - 04.2011

Supervisor

Carlson Wagonlit Travel
04.1994 - 10.2003

The University of Texas At San Antonio

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Heather Yager