Heather Yocum
Carlisle Area School District
Carlisle,PA
1
Certification
20
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Paraprofessional
4 Years- Adapted instructional support to match individual student needs and learning styles.
- Supported classroom instruction by reinforcing lessons and guiding students through assigned activities.
- Monitored student behavior and redirected disruptions to support productive classroom routines.
- Assisted teachers with preparing materials, organizing supplies, and maintaining orderly learning environment.
Flex Supervisor
11 Months- Supervised daily store operations across flexible assignments, ensuring consistent service and task completion.
- Trained team members on safety standards, customer service expectations, and operational procedures.
- Monitored food prep, stocking, and merchandising activities to maintain store readiness.
- Resolved customer concerns promptly while supporting fast, accurate checkout operations.
Senior Material Handler
1 Year 7 Months- Verified order accuracy during picking, staging, and loading activities.
- Inspected shipments for damage, shortages, and labeling errors before distribution.
- Maintained inventory records and supported cycle counts for stock control.
Warehouse Worker
2 Months- Handled packing of apple products for efficient transportation and delivery.
- Picked and packed orders using RF scanners and warehouse management systems.
- Received, inspected, and sorted incoming shipments for accuracy and damage.
Warehouse Worker
3 Months- Prepared pallets, wrapped freight, and labeled shipments for outbound delivery.
- Operated pallet jacks and material handling equipment to move goods safely.
- Maintained clean work areas and followed warehouse safety and quality standards.
Credentialing Specialist
5 Years 1 Month- Reviewed provider enrollment applications for completeness, accuracy, and compliance with credentialing requirements.
- Updated credentialing records in databases and maintained organized applicant files.
- Communicated with providers and internal teams to resolve missing or conflicting information.
- Processed recredentialing requests and tracked deadlines to support timely renewals.
Problem Solver
5 Years- Resolved shipping problems and corrected order errors.
- Investigated inventory discrepancies using Amazon systems to resolve order issues and restore workflow accuracy.
- Documented root causes for damaged, missing, or misrouted items to support process improvements.
- Coordinated with fulfillment associates to correct exceptions and maintain smooth sortation flow.
Assistant General Manager
2 Years 5 Months- Monitored reservations, room inventory, and arrivals to support accurate occupancy management.
- Supervised front desk, housekeeping, and maintenance operations to support consistent guest service.
- Coordinated staff schedules, coverage, and daily priorities to maintain smooth hotel workflow.
- Resolved guest concerns promptly, protecting satisfaction and service quality standards.
VIP Manger
1 Year 6 Months- Coordinated VIP arrivals, room preferences, and special amenities for seamless guest experiences.
- Liaised with front desk, housekeeping, and concierge teams to fulfill personalized service requests.
- Coordinated VIP arrivals, ensuring personalized room assignments, amenities, and special requests were prepared before check-in.
- Monitored guest profiles and preferences, updating records to support consistent service across departments.
- Resolved high-priority guest concerns promptly, maintaining service quality and protecting brand reputation.
Education
Associates - Criminal Justice
Diploma
Skills
Teaching
Student engagement
Facilities managementt
Learning environment management
Curriculum development
Behavior management
Student progress tracking
Customer service
Communication skills
Effective communication
Supervising experience
Management
Project coordination
Quality assurance
Time management
Cleaning experience
Janitorial work
Negotiation
Interviewing
Administrative experience
Computer proficiency
Computer skills
Microsoft Powerpoint
Word processing
Program management
Agile
Team collaboration
Inventory control
Quality assurance
Continuous improvement
Supply chain
Analysis skills
Conflict management
Caregiving
Tutoring
Student progress tracking
Cleaning
Special education
Classroom organization
Behavior management
Effective communication
Certification
Real Estate License, I am currently working to obtain., Driver's License, Forklift Certification
Additional information
- Key Skills
- Excellent People Skills
- Bias for Action
- Problem Solving
- Thinks Outside the Box
- Innovative
- Insist on Highest Quality/ Standards
- Troubleshooting
- Training and Development
- Microsoft Office/Excel/Outlook
- Leadership Experience
- Excellent Organizational Skills
Personal Information
Title: Supervisor
Timeline
Flex Supervisor
Sheetz
10.2023 - 09.2024Read More
Paraprofessional
Carlisle Area School District
10.2022 - CurrentRead More
Senior Material Handler
Schwans/Cygnus Home Service
03.2022 - 10.2023Read More
Warehouse Worker
DB Schenker
01.2022 - 03.2022Read More
Warehouse Worker
Ross Distribution Center (RHDC)
10.2021 - 01.2022Read More
Credentialing Specialist
Novitas Solutions
09.2016 - 10.2021Read More
Problem Solver
Amazon.com
09.2011 - 09.2016Read More
Assistant General Manager
Country Inn and Suites
04.2009 - 09.2011Read More
VIP Manger
Wyndham Garden
03.2007 - 09.2008Read More
Carlisle High School
Diploma
Read More
Harrisburg Area Community College
Associates from Criminal Justice
Read More