HEATHER YONKERS
Hudsonville,MI
Summary
I am an experienced administrative support professional with a strong background in office support, but I have a deep interest in autism care. I am seeking an opportunity to transition into a role where I can apply my skills to the development and growth of children on the autism spectrum. This role would allow me to transition into a profession for which I am seeking higher education, while also providing the necessary support for the students and building.
Overview
11
11
years of professional experience
Work History
Clinic Support Staff
Pine Rest Campus
11.2024 - 05.2025
- Ensured the safety of escalated patients, guiding them to appropriate support teams and safe environments
- Generated and managed daily clinic reports to support operational efficiency
- Proactively worked alongside clinicians to provide perspective on patient care.
- Navigated the EPIC electronic health record (EHR) system with proficiency
- Maintained strict patient confidentiality in accordance with company policies and legal requirements.
- Complied with HIPAA privacy regulations in all patient interactions and documentation.
- Assisted patients with adaptive equipment to support care and mobility needs.
- Handled high volumes of phone calls, emails, and chats efficiently and professionally
- Scheduled appointments for clinicians and patients, ensuring accurate and timely coordination
- Assisted in documenting patient status, symptoms, and responses to treatment.
- Monitored patient status as requested by care teams to ensure timely care and follow-up.
- Demonstrated compassion and empathy to build trust and provide emotional support during challenging situations
Administrative Assistant
Hudsonville Public Schools
Hudsonville, MI
06.2022 - 06.2024
- Proactively maintained necessary documentation with records and spreadsheets for comprehensive data management.
- Maintained effective communication between staff, parents, and community
- I supervised a small team of noon hour aides that fostered collaboration and ensured they aligned within the goals of the school building.
- I oversaw staffing operations for the facility and was responsible for staff on multiple different levels.
- I oversaw the health management of more than 320 students and provided 1:1 comprehensive support and accommodations to students with high medical needs
- Maintained a large volume of records management
- Utilized requisitions to allocate funds for the school building
- Maintained a high volume of calls, emails, and multi tasking
Customer Service Administration Specialist
Booking.Com
Grand Rapids, MI
01.2017 - 06.2022
- Achieves high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provides customer service support to clients
- Manages multiple phone calls, administrative functions, advocate and resolve situations to maintain customer satisfaction
- Maintains and monitors plans, schedules, work hours, and other responsibilities
- Helps a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails in crisis situations to answer questions about products and services.
Lead Infant Room Teacher
Big Steps Little Feet Preschool
05.2014 - 11.2014
- Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Engage with children on an individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Bachelor of Science - Social Work
Boyce College
Louisville, KY01-2012
Skills
- Creative problem solving
- Adaptive to change
- Knowledgeable of medical terminology
- Willingness and open to effective feedback
- Professional telephone demeanor
- Attention to Detail
- Excellent Communication
- Analytical and Critical Thinking
- Data Entry that includes proficiency in spreadsheets
- Empathetic Client, Customer, and Public Care
- Payroll Data
- Comprehensive data management
- Experience with dealing with Insurance Company’s
- Experience with providing quality care to patients with medical needs
Additional Information
Pete Geerling - 616-662-1478 - Principal at Jamestown Lower -
Jenny Shumate - 616-430-1362 - Personal nanny for her child who has ASD/ODD and is in the E.I. Program at their current school
Brandon Schmuker - 616- 214- 1718 - Previous supervisor at Pine Rest
Timeline
Clinic Support Staff
Pine Rest Campus
11.2024 - 05.2025
Administrative Assistant
Hudsonville Public Schools
06.2022 - 06.2024
Customer Service Administration Specialist
Booking.Com
01.2017 - 06.2022
Lead Infant Room Teacher
Big Steps Little Feet Preschool
05.2014 - 11.2014
Bachelor of Science - Social Work
Boyce College
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