Heather York

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Assisted customers with making payments.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Provided mental and emotional support to keep clients happy and healthy
• Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
• Maintained clean and well-organized environment to promote client happiness and safety
• Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes
• Assisted disabled individuals to foster independence while still closely monitoring safety at all times
• Work to improve patient outlook and daily living through compassionate care

• Completed basic physical assessments of patients to provide optimal care
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
• Contributed to efficient office operations by triaging patients by severity of medical complaint
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
• Administered rapid tests such as Throat Swabs and Urine Dips to help clinical staff assess conditions

Completed and submitted clinical documentation in accordance with Clinic guidelines, read and recorded temperature, pulse and respiration, prepared patient rooms prior to their arrival, Collected urine and fecal samples. Performed routine tests such as urine dipstick, vision, throat cultures, wound and dressing care. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and in home use. Documented patient records on daily flow sheets and electronic medical records. Provided patients and families with emotional support, comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety. Maintained a clean, orderly and well-stocked environment. Referral coordinator, purchasing and stocking of supplies and vaccines. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Supported patients with customized patient teaching tools. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in clinic. Performed pregnancy tests and sent specimens for laboratory testing. Educated patients about their treatments. Tested patients' blood glucose levels. Helped the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled incoming and outgoing correspondence.

• Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms
• Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing
• Organized charts, documents and supplies to maintain team efficiency
• Educated patients about medications, procedures and physician's instructions
• Cleaned, restocked and prepared exam rooms and medical equipment
• Assisted with Colonoscopies and Upper Endoscopies