Summary
Overview
Work History
Skills
Timeline
Generic

HEATHER YORK

Huntington,WV

Summary

Excellent communication skills in person and on the phone. Thirteen years of experience in banking and accounting finance. Always seek to provide problem resolution. Ability to work well under pressure. I am very knowledgeable about working with Banner, CashTrax. Working at the window in the cash office area at the Bursar's Office. I work well with others and look forward to new opportunities, as I am experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

28
28
years of professional experience

Work History

PSR

St. Mary's Electrophysiology
Huntington, WV
05.2023 - Current
  • Register the patient to check into see the doctor.
  • Also check people out, make appointments, and reschedule. Appt. And cancel the appointment.
  • Answering phone calls, taking care of faxes, and taking Ro-Pay appointments. Making sure insurance is loaded correctly and making sure it is valid.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Unit Clerk

St. Mary's outpatient surgery
Huntington, WV
03.2021 - 05.2023
  • Admitted Patients, Discharged Patients.
  • Chart prepping for the patient chart for surgery, moving patients from the lobby to a room, and then when the patient comes back to us from pack and assigns their room, putting orders in for the nurses and the doctors.
  • Assisted in the preparation of patient charts and medical records.
  • Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
  • Assisted with patient transport arrangements, ensuring safe and timely transfers.
  • Facilitated communication between medical staff, patients, and families, improving service delivery.
  • Reviewed medical records for completeness prior to release or transfer of files.
  • Completed relevant insurance and other claim forms.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Answering the phone and working in the Endo department has gone well.

Customer Service Representative in the Office of the Bursar

Marshall University
Huntington, WV
06.2016 - 03.2021
  • Assisting with calls to student accounts, making payments over the phone, and answering questions about tuition fees.
  • Assisting students with their refund preferences.
  • Working at the Cash Office and the Cash Window, taking tuition payments, and selling parking passes.
  • Setting up Oasis Payments.
  • Processing departmental work.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Updated system with order specifics and customer details, preferences, and billing information.

Admissions Assistant III

Marshall University
Huntington, WV
06.2016 - 03.2021
  • Evaluating Academic History on College Transcripts.
  • Responsible for answering the phone and helping students with what to do to apply to Marshall.
  • File Clerk/Recorder
  • Loading applications for new and returning students.
  • Recording high school transcripts and college transcripts, along with other documents we ask for.
  • Managed incoming inquiries from potential applicants, providing detailed information about admission requirements.
  • Evaluated transcripts from foreign institutions for equivalency purposes.
  • Responded promptly to inquiries via email or telephone calls concerning admission requirements or deadlines.
  • Accepted, verified, and processed applications per month.

Customer Service Representative for the Campus ID Office

Marshall University
Huntington, WV
01.2011 - 06.2015
  • Assist students with all aspects of the Marshall University student identification card and refund distribution program.
  • Maintain proactive contact with students needing to take action in order to receive their refund.
  • Working closely with Higher One on problems that may arise with the student accounts and facilitating contact with Higher One if we couldn't resolve issues locally.
  • Assist with inbound calls, emails, and walk-ins from students, parents, faculty, and staff.
  • Answer questions regarding meal plans, door access, and student and employment privileges allowed by Marshall identification cards.
  • Provided exceptional customer service to ensure customer satisfaction.

Loan Officer/Teller

First Priority FCU
Huntington, WV
06.1997 - 11.2010
  • Reconcile reports Daily
  • Processing and Preparing loan and financial reports for member
  • Auditing ATM machine
  • Opening and closing members accounts
  • Provided great member services
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Verified accuracy of loan documents prior to approval.
  • Performed daily maintenance of loan applicant database.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.

Skills

  • Quick learner
  • Proficiency in accounting
  • File/records maintenance
  • Financial records and processing
  • Excel in banking
  • Reports generation and analysis
  • Customer service
  • Insurance verification
  • Customer service-focused
  • Banking

Timeline

PSR

St. Mary's Electrophysiology
05.2023 - Current

Unit Clerk

St. Mary's outpatient surgery
03.2021 - 05.2023

Customer Service Representative in the Office of the Bursar

Marshall University
06.2016 - 03.2021

Admissions Assistant III

Marshall University
06.2016 - 03.2021

Customer Service Representative for the Campus ID Office

Marshall University
01.2011 - 06.2015

Loan Officer/Teller

First Priority FCU
06.1997 - 11.2010
HEATHER YORK