Heather Young

Work History

Bella Groves

10.2022 - Current

Assisted clients with activities of daily living, promoting independence and quality of life
Developed strong rapport with patients and families, fostering trust and open communication. Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided emotional support to patients and families during difficult times, offering listening ear and empathetic conversation.
Enhanced patient comfort by providing compassionate and attentive care.
Monitored medication storage area to maintain medication security and control.
Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Balanced needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Expedited medication pass process without compromising accuracy through effective time management techniques.
Assisted in maintaining clean and safe environment for patients, completing housekeeping tasks as needed.

Holiday Inn

08.2018 - 09.2022

Managed the upkeep and and oversaw and assisted housekeeping duties for 108 rooms in high occupancy hotel.
Streamlined housekeeping processes for increased efficiency and reduced labor costs.
Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Created welcoming atmosphere with attention to detail in room preparation and presentation.
Evaluated employee performance and developed improvement plans.
Managed laundry sorting, washing, drying, and ironing.

Scott And White Center For Diagnostic Medicine

06.2012 - 11.2016

Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Answered incoming calls, scheduled appointments and filed medical records.

Sundance Rehabilitation

04.2013 - 02.2014

Handled challenging situations with empathy and professionalism, resolving residents issues satisfactorily.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Transported patients between rooms and appointments or testing locations.
Supported needs of 30+ residents under long-term care.