Heather Young
Robstown,TX
Summary
Dynamic and adaptable professional with a proven track record at Chops & Eggs, excelling in high-volume dining environments. Demonstrated ability to enhance customer satisfaction through exceptional service and upselling techniques, increasing sales significantly. Skilled in POS operations and conflict resolution, with a strong work ethic and a focus on continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Server
Chops & Eggs
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
BKK Thai Kitchen + Bar
06.2024 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Shift Manager
Chops & Eggs
06.2021 - 10.2024
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Trained and mentored new employees to maximize team performance.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
Bartender
BKK Thai Kitchen + Bar
06.2024 - 10.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upheld strict regulations for safe alcohol service and food safety.
Cashier
Hesters Cafe
01.2024 - 05.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Food Expeditor
Hesters Cafe
01.2024 - 05.2024
- Participated actively in post-event debriefs with the organizing team, sharing insights for future improvements in hosting expos successfully.
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Arranged tables and chairs for special occasions and events.
- Engaged in suggestive selling and other sales techniques.
- Assisted with bussing tables and cleaning up spills.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Trained new expeditors and food runners according to company policies and standards.
- Aided in inventory management, keeping track of stock levels for essential supplies such as plates, utensils, and condiments.
- Worked closely with management to identify and implement process improvements that led to increased operational efficiency and overall team success.
Expo
Chops & Eggs
06.2021 - 10.2023
- Delivered knowledgeable product demonstrations that resulted in increased interest and engagement from attendees.
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Assisted in the reduction of food waste by closely monitoring portion sizes and communicating with kitchen staff.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Trained new expeditors and food runners according to company policies and standards.
- Aided in inventory management, keeping track of stock levels for essential supplies such as plates, utensils, and condiments.
- Improved order accuracy with thorough review of each dish before serving to customers.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Established rapport with customers by providing friendly and attentive service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
Education
Cosmetology
Southern Careers Institute
TX10.2022
Medical Assistant
Brightwood College
Corpus Christi, TX10.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Order Accuracy
- Suggestive Selling
- Hostess support
- Point of Sale (POS) system operations
- Dish preparation
- Liquor, wine, and food service
- Team member support
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Problem-Solving
- Attention to Detail
- Continuous Improvement
- Time Management
- Conflict and Complaint Resolution
Timeline
Server
BKK Thai Kitchen + Bar
06.2024 - 10.2024
Bartender
BKK Thai Kitchen + Bar
06.2024 - 10.2024
Cashier
Hesters Cafe
01.2024 - 05.2024
Food Expeditor
Hesters Cafe
01.2024 - 05.2024
Shift Manager
Chops & Eggs
06.2021 - 10.2024
Expo
Chops & Eggs
06.2021 - 10.2023
Server
Chops & Eggs
Cosmetology
Southern Careers Institute
Medical Assistant
Brightwood College
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