Heather Young
Spring Hill,TN
Summary
Dynamic professional with extensive experience in freight processing and retail management. At New York and Company, I enhanced customer satisfaction through effective team training and innovative merchandising strategies. Skilled in package handling and problem-solving, I consistently improved operational efficiency while fostering a collaborative work environment.
Overview
28
28
years of professional experience
Work History
Freight Processor
Super Buys Outlet
08.2016 - 05.2020
- Assisted in training new employees on company procedures, enabling faster integration into the team''s workflow.
- Participated in continuous improvement initiatives focused on enhancing overall efficiency of the warehouse operations.
- Maintained a clean and organized work area, promoting a safer environment for efficient freight handling.
- Enhanced shipment efficiency by meticulously organizing and categorizing freight for timely processing.
Eligibility Coordinator
MedSolutionsUS
08.2002 - 05.2007
Assistant Manager
Factory Card & Party Outlet
05.1997 - 05.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
Store Manager
New York and Company
08.1992 - 05.1997
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Marketing
Trevecca Nazarene University
Nashville, TNCollege Prep
North Mecklenburg High School
Huntersville, NCSkills
- Self -starter
- Merchandise new stock using Planograms or using my own ideas
- Zoning and stocking
- Hand-eye coordination
- Process freight in a timely and efficient manner
- Shipment inspection
- Excellent Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Active listener
- Works well with others and independently
- Team player
Accomplishments
Ranked in the top 10% of store managers with New York and Company 1996-1997
Timeline
Freight Processor
Super Buys Outlet
08.2016 - 05.2020
Eligibility Coordinator
MedSolutionsUS
08.2002 - 05.2007
Assistant Manager
Factory Card & Party Outlet
05.1997 - 05.2002
Store Manager
New York and Company
08.1992 - 05.1997
Marketing
Trevecca Nazarene University
College Prep
North Mecklenburg High School
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