Hi, I’m
Heather Zajkowski
Caledonia,NY
Summary
Human Resources Executive with eight years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
18
years of professional experience
Work History
Crickler Vending Co,Inc. &MTE Equipment, Inc
Director of Human Resources
01.2023 - Current
Job overview
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Enhanced company culture by promoting diversity and inclusion initiatives.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Established performance management systems to align individual goals with organizational objectives.
- Created succession planning strategies to ensure leadership continuity and long-term success.
- Conducted thorough job analyses to develop accurate position descriptions and salary structures.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Optimized workforce planning strategies to align staffing levels with business needs efficiently.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
- Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
- Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Developed succession plans and promotion paths for staff.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Educated employees on company policy and kept employee handbook current.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Directed hiring and onboarding programs for new employees.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Processed employee claims involving performance issues and harassment.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Met with employees annually for progress reviews and performance assessments.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Liaised between multiple business divisions to improve communications.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top talent to maximize profitability.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for Both Crickler Vending Company and MTE Equipment Solutions, Inc.
DoubleTree By Hilton Hotel
Human Resources Manager
10.2013 - 01.2023
Job overview
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Head of C.A.R.E. Committee- A community outreach program that allows employees from entry to executive level to take part.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Organized and led staff orientation programs and training to promote collaboration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Motivated employees through special events and incentive programs.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Fostered positive work environment through comprehensive employee relations program.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Coordinated technical training and personal development classes for staff members.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Task Force for Union Hotels within the ownership portfolio. Traveled several times to assist hotels in need of HR Task force.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
Doubletree By Hilton, Rochester
Assistant Director of Food and Beverage
10.2013 - 02.2016
Job overview
- Increased customer satisfaction by implementing new food and beverage service initiatives.
- Enhanced team efficiency by streamlining processes in the Food and Beverage department.
- Managed budget for the department, ensuring cost-effective practices were consistently implemented.
- Implemented successful staff training programs to enhance knowledge and skills of Food and Beverage employees.
- Developed strong relationships with vendors, negotiating favorable contracts for products and services.
- Collaborated with other departments to create seamless guest experiences throughout the hotel property.
- Supported marketing efforts by designing innovative dining promotions that attracted new customers.
- Ensured consistent delivery of high-quality food and beverages through regular quality control checks.
- Reduced employee turnover rates by fostering a positive work environment with open communication channels.
- Conducted performance evaluations for staff members, providing constructive feedback for growth and development opportunities.
- Attended weekly BEO Meetings with the Executive Chef and Catering-Sales Manager to ensure event details were discussed.
- Assisted in menu development with culinary team, balancing creative vision with profitability goals.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and spoilage costs.
- Improved guest experience through diligent attention to detail in both front-of-house and back-of-house operations.
- Effectively resolved customer complaints or concerns promptly, maintaining a high level of professionalism at all times.
- Maintained strict adherence to health code regulations by regularly reviewing safety procedures with staff members.
- Created memorable events by coordinating closely with clients on customized catering packages tailored to their unique needs and preferences.
- Optimized staffing schedules based on anticipated business volumes, ensuring proper coverage during peak periods while maximizing labor cost efficiencies.
- Partnered with Human Resources Department to recruit top talent within the Food and Beverage industry.
- Contributed to revenue growth by identifying areas of improvement within existing pricing strategies.
- Monitored market trends within the hospitality industry, staying informed on competitor offerings in order to maintain a competitive edge.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Oversaw two restaurants, a 10,000 sq ft ballroom and 5000 sq ft of other meeting room space.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Conducted Pre-Shift meetings for all staff during the AM and PM shifts.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Managed bar and wait staff and directed hiring program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Used MICROS and Sales Pro to record ordering data and created organization and room storage system.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Analyzed client beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Implemented new drink policies, reducing over-pouring by 15.7%.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- With the assistance of the Food and Beverage team we passed every ECO-Sure Inspection that was needed to meet brand standards.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
Delmonico's Italian Steakhouse
Bartender Shift Manager & Travelling Trainer
12.2005 - 12.2014
Job overview
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Implemented effective scheduling practices that maximized staff coverage during peak hours without exceeding budget limitations.
- Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Assisted in the grand opening of several other locations.
- Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
- Spearheaded staff training sessions on relevant topics such as safe alcohol service, food handling practices, and customer engagement techniques.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Improved employee performance by designing and implementing effective training programs.
- Coordinated with catering staff to deliver food services for special events and functions.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Led cross-functional teams in the development of innovative solutions for pressing business challenges.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Reduced costs associated with external trainers by developing an internal network of skilled facilitators who could lead programs as needed.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Educated clients on proper use of products and systems.
- Tracked attendance and evaluated progress for assigned trainees.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Supported productivity increase and business growth through new hire training and mentoring.
- Prepared and presented supplementary learning material to support structured lessons.
- Introduced standardized training for cohesive learning environments.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Recruited and trained new members of guest service team.
- Identified and recommended staff for key positions and departments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Contributed to reductions in employee turnover by revamping training programs.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes and achieved measurable goals.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 18.6%.
- Worked with vendors to customize courseware to accommodate business needs.
- Well acquainted with MICROS and Aloha POS Software.
Education
Continental School of Beauty Culture - Rochester, Rochester, NY
Cosmetology License from Cosmetology
01.2009
Monroe Community College, Rochester, NY
Associate of Arts from Liberal Arts And General Studies
06.2007
Greece Athena High School, Rochester NY
Regents Diploma With Advanced Designation
06.2005
Skills
- Performance Management
- Budget Forecasting
- Performance Reviews
- Records Maintenance
- Human Resources Administration
- Training Programs
- Records Management
- Strategy Development
- Regulatory Compliance
- Labor Agreements
- Employee Relations
- Onboarding
- Performance Evaluation
- Recruitment Strategies
- Payroll management
- HR software proficiency
- Interviewing techniques
- Employee engagement
- HR analytics
- Training and development
- Time management
- Background checks
- HR policy development
- Employment law expertise
- Internal communications
- Talent acquisition
- Diversity and inclusion
- Onboarding process
- Benefits administration
- Retention strategies
- Exit interviews
- Labor relations
- Conflict resolution
- Workforce Improvements
- Payroll Coordination
- Recordkeeping
- Policy Implementation
- Training Development
- Staff Supervision
- Legal Compliance
- Training Leadership
- Employee Development
Timeline
Director of Human Resources
Crickler Vending Co,Inc. &MTE Equipment, Inc
01.2023 - Current
Human Resources Manager
DoubleTree By Hilton Hotel
10.2013 - 01.2023
Assistant Director of Food and Beverage
Doubletree By Hilton, Rochester
10.2013 - 02.2016
Bartender Shift Manager & Travelling Trainer
Delmonico's Italian Steakhouse
12.2005 - 12.2014
Continental School of Beauty Culture - Rochester
Cosmetology License from Cosmetology
Monroe Community College
Associate of Arts from Liberal Arts And General Studies
Greece Athena High School
Regents Diploma With Advanced Designation
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