Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Zeigler

Harvest,AL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Management, Personnel Training and Server

Sunny Street Cafe - Huntsville
02.2023 - Current
  • Gained knowledge of company policies, protocols and processes.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Analyzed customer feedback to identify areas for improvement.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Handled day-to-day customer or client questions via telephone or email.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Described product to customers and accurately explained details and care of merchandise.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

High School Diploma -

Mojave Jr./Senior High School
Mojave, CA
05.1996

Skills

  • Menu Knowledge
  • High-Volume Dining

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Management, Personnel Training and Server

Sunny Street Cafe - Huntsville
02.2023 - Current

High School Diploma -

Mojave Jr./Senior High School
Heather Zeigler