HEATHER ZIELINSKI

Reviewed and processed title paperwork to register vehicles. Renewed and updated vehicle registrations. Maintained knowledge of current policy to register vehicles. Reviewed and processed documents for customers to obtain or renew permits, driver licenses, or state identification cards. Maintained knowledge of current policy to process licenses for customers. Organized and maintained license office inventory. Assisted customers with inquiries and provided exceptional service. Maintained accurate cash drawer and balanced at end of shifts.

• Call patients back to exam rooms, then obtain vitals to document in patient’s chart. Obtain prior authorizations for medications and imaging orders. Schedule appointments for imaging, and file imaging report in patient’s chart when received. Refer patients to appropriate medical services. Schedule follow up appointments. Maintain log for terminated patients. Maintain patient’s charts by filing necessary documents in the charts. Easily learned computer programs such as Harris Caretracker and Azalea Health to perform job duties.

• Assisted clients in achieving person-centered goals, such as, learning different skills to cope with their daily living situations. Assisted clients in obtaining transportation and provided transportation to appointments. Maintained client’s charts by documenting daily notes in a timely manner. Operated computer programs to perform job duties efficiently.

• Sorted and delivered mail in a timely manner.

• Interviewed customers to determine eligibility for Social Security benefits. Obtained and examined documents, such as birth certificates, required to process applications for benefits. Interviewed and obtained evidence for misuse of benefits allegations. Processed misuse reports, overpayment reports, and work reports in a timely manner. Operated office equipment, such as, computers, printers, fax machines, telephones, and postage meter on a daily basis.