HEATHER ZIMMERMAN
Seymour,MO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in communication, problem solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving result through efficient and empathetic service. Known for reliability and proactive approach for meeting organizational goals. Organized, dependable and successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Customer Service Representative II
MFA Oil
03.2019 - Current
- Daily deposit and sales reporting, insure accuracy of payments and transactions on customer accounts, maintain updated files and forms, provide knowledge of services offered to new customers and account opening, and complete a detailed and efficient route and report for employees
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
MFA Oil
03.2016 - 03.2019
- Provide exceeding customer service by using analytical research to clarify inquires, give information about beneficial services that can be offered, and keep track of data and trends
- Processes in coming payment, recording record of incoming and outgoing payments
- Reconciling customer and vender accounts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Specialist
JP Morgan Chase (Slate)
08.2013 - 03.2016
- Maintain a call center database with data entry, seek improvements to enhance organization, and continue knowledge and education to add value to job accomplishments and to customers
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Patient Care Assistant (PCA)
Cox Hospital
09.2012 - 08.2013
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Certified Nurse Aide (CNA)
Glenwood HealthCare
04.2009 - 09.2012
- Care for residents by working with a team and independently communicating beneficial information, providing nutrition, hydration, and hygiene needs in a safe made environment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs and reported changes to nurses for timely intervention.
- Enhanced patient satisfaction by consistently meeting emotional needs through compassionate listening and empathetic support.
- Prevented complications by closely monitoring patients at risk for falls or pressure injuries.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean and organized living spaces for patients to promote a healthy environment.
- Ensured compliance with regulatory standards by adhering to infection control protocols.
Education
Certified Nurse Aide License -
Ozark Technical Community College
Springfield, MO01.2019
Diploma -
Purdy High School
Purdy, MO01.2006
Skills
- Advanced Customer Service
- High-level analytical skills
- Decision making
- Fast paced oriented
- Accuracy and detail
- Knowledge of banking software products
- High level interpersonal communication
- Proficient at Microsoft products
- Computer proficiency
- Professional telephone demeanor
- Call management
- Multi-line phone talent
- Customer service
- Data entry
- Problem resolution
- Administrative support
Languages
English
Full Professional
Timeline
Customer Service Representative II
MFA Oil
03.2019 - Current
Customer Service Representative
MFA Oil
03.2016 - 03.2019
Customer Service Specialist
JP Morgan Chase (Slate)
08.2013 - 03.2016
Patient Care Assistant (PCA)
Cox Hospital
09.2012 - 08.2013
Certified Nurse Aide (CNA)
Glenwood HealthCare
04.2009 - 09.2012
Certified Nurse Aide License -
Ozark Technical Community College
Diploma -
Purdy High School
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