Heather Borst
Bethel
Summary
Clinician with 10+ years of experience overseeing the clinical care of clients and staff members. Strengths include program development, knowledge of the legal system, and outstanding organizational and communication skills.
Overview
21
21
years of professional experience
Work History
Server
Modern Barn
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Chosun
09.2017 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Private Practice Therapist
Self
05.2015 - 06.2017
- Enhanced the overall reputation of the practice by delivering exceptional client care and adhering to ethical guidelines set forth by professional organizations.
- Provided timely crisis intervention services for clients in need of immediate assistance while maintaining confidentiality at all times.
- Collaborated with other healthcare professionals to ensure comprehensive treatment plans, addressing clients'' physical, emotional, and mental wellbeing.
- Improved client satisfaction by providing tailored therapy sessions and incorporating a variety of therapeutic techniques.
- Utilized assessment tools to accurately identify underlying issues contributing to client distress or dysfunction.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
Outpatient Clinician
New England Eating Disorder Program- Mercy Hospita
02.2012 - 10.2015
- Maintained accurate documentation for all clinical activities, ensuring compliance with legal and ethical standards.
- Conducted ongoing evaluations of treatment effectiveness, making adjustments as needed to optimize patient progress towards goals.
- Enhanced patient satisfaction with thorough assessments, personalized treatment plans, and empathetic communication.
- Improved patient outcomes by implementing evidence-based therapeutic practices in individual and group sessions.
- Strengthened relationships with referring providers by maintaining consistent communication and providing timely updates on patient progress.
- Advocated for patient needs within the larger healthcare system to ensure access to necessary resources and support services.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing physical, mental, and emotional needs.
- Evaluated patient histories, complaints, and current symptoms.
Clinical Coordinator
Connections For Kids
05.2007 - 10.2012
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Responsible for program fidelity, measurements of productivity and outcomes of three programs.
- Supervise 15 clinicians and case managers on a weekly basis.
- Responsible for hiring new staff in three different programs: HCT, Outpatient and Targeted case management.
- Implemented new policies and educated staff on changes.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
Mobile Crisis Counselor
Mercy Hospital
06.2009 - 01.2012
- Conducted follow-up calls, assessing client progress and adjusting treatment recommendations as needed to ensure ongoing success.
- Provided psychoeducation to clients and their families on various mental health topics, fostering increased understanding and coping abilities.
- Deescalated high-stress situations, utilizing effective communication techniques and crisis intervention strategies.
- Enhanced client stability by providing immediate crisis intervention and assessment services during emergency situations.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Evaluated risk to client or others by gathering information and conducting assessments.
Child Welfare Specialist
DHHS
06.2003 - 02.2007
- Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
- Ensured child safety through regular home visits, careful documentation, and ongoing communication with involved parties.
- Promoted positive youth development by implementing evidence-based programs targeting behavioral issues, mental health concerns, or educational needs.
- Improved child welfare outcomes by conducting thorough assessments and developing tailored case plans.
- Increased access to resources for struggling families by connecting them with relevant community organizations and programs.
- Developed strong relationships with clients, fostering trust and rapport to better support their needs throughout the case process.
- Assisted in the placement of children into safe, nurturing foster homes by conducting comprehensive home studies.
- Reduced risk factors for child abuse and neglect by providing timely interventions and supportive services to at-risk families.
Education
Master of Arts - Social Work
University of New England
Portland, ME05.2007
Bachelor of Arts - Social Work
University of Southern Maine
Portland, ME05.2004
Skills
- Multidisciplinary team collaboration
- Direct care with clients with mental illness and substance abuse issues
- Provided training to staff around clinical issues and consultation of cases
- Experience writing procedures and guidelines for social service programs
Timeline
Server
Modern Barn
08.2021 - Current
Server
Chosun
09.2017 - 08.2021
Private Practice Therapist
Self
05.2015 - 06.2017
Outpatient Clinician
New England Eating Disorder Program- Mercy Hospita
02.2012 - 10.2015
Mobile Crisis Counselor
Mercy Hospital
06.2009 - 01.2012
Clinical Coordinator
Connections For Kids
05.2007 - 10.2012
Child Welfare Specialist
DHHS
06.2003 - 02.2007
Master of Arts - Social Work
University of New England
Bachelor of Arts - Social Work
University of Southern Maine
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