Heather M. Norsek
Norton,MA
Summary
Hardworking, dependable and focused Administrative professional offering excellent communication, planning and prioritization skills. Through 28 years of Administrative and Customer Service experience at Amica, I demonstrated proficiency in handling confidential information, coordinating travel, and managing vendor relations.
Overview
29
29
years of professional experience
Work History
Sr. Administrative Assistant
Amica Insurance
03.2005 - Current
- Kept files and records in systems such as MS SharePoint, and EXCEL
- Served as a reliable point of contact for internal and external clientele and demonstrated strong problem-solving skills.
- Arranged business travel for company employees in the Central Region.
- Managed sensitive information with discretion and maintained confidentiality at all times.
- Coordinated onboarding experiences for new hires. Coached them on administrative procedures, company policies and ensured they were properly equipped with the necessary tools to succeed in their roles.
- Maintained inventory of office supplies and placed orders as necessary.
- Interacted with vendors and contractors to coordinate all facilities building management issues.
- Recorded new hires, transfers and terminations, and maintained accurate personnel files.
- Supported branch leaders by managing discretionary budgets.
- Prepared emails and other documents.
- Facilitated licensing procedures for new hires including scheduling pre-license courses, scheduling exams and completing license applications for regional states.
- Completed Remedy work requests for return of IT equipment, and extension changes.
- Coordinated successful events, including all logistics for Presidential Town Meetings.
- Maintained time and attendance with a high degree of detail. Kept leadership informed when their team members accumulated unscheduled hours beyond the acceptable threshold.
Technical Assistant and Sr. Underwriting Rep.
Amica Insurance
02.1996 - 03.2005
- Supported Representatives and Underwriters by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on insurance policies and coverages.
- Served as a mentor to Representative trainees by offering constructive feedback to support their development.
Education
Bachelor of Arts - Psychology
Westfield State University
Westfield, MA05.1991
Skills
Proficient in Microsoft Office
Confidentiality and Discretion
Travel Coordination
Vendor Relations Management
High-Level Multitasking
Budget Management Experience
Human Resources Support
Attendance record management
Employee timesheet processing
Administrative Support
Timeline
Sr. Administrative Assistant
Amica Insurance
03.2005 - Current
Technical Assistant and Sr. Underwriting Rep.
Amica Insurance
02.1996 - 03.2005
Bachelor of Arts - Psychology
Westfield State University
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