HEATHER FUNK
Santa Rosa,CA
Summary
Compassionate Clinical Medical Assistant with a background in Esthetics and Business Management. Managed operations at a leading BrowBar, fostering teamwork and adaptability under pressure while building strong patient relationships. Demonstrated expertise in patient relations and office management, effectively utilizing EPIC EHR to streamline patient flow and enhance service delivery.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Owner/Esthetician
Dapper&Dame. LLC
Rohnert Park, CA
10.2018 - Current
- Cultivated exceptional customer experiences, enhancing client satisfaction and loyalty
- Designed individualized therapeutic skin care programs, addressing specific client needs and promoting skin health
- Executed waxing, body wrap application, and gentle exfoliation, significantly enhancing overall skin condition
- Managed complex scheduling for appointments and services and stayed on top of key deadlines
- Sterilized equipment for patient treatments
- Carried out product inventory checks, charting and consultations
- Recommended retail products for at-home use.
Medical Assistant/Medical Receptionist
Providence Professional Orthopedics
Petaluma, CA
10.2022 - 04.2023
- Roomed patients, checked vitals, updated medications, recorded chief complaint, and created progress notes to support comprehensive patient care.
- Coordinated patient scheduling, check-in, check-out, and billing payments to streamline patient flow and enhance service delivery.
- Managed master calendar to schedule appointments for providers, optimizing patient loads and clinician availability for improved patient access.
- Checked patient insurance, demographic and health history to keep information current
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Skilled in front and back office in EPIC
- Prepared and maintained examination rooms for clinical visits.
- Collected and documented patient medical histories accurately.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Esthetician/Brow Bar Manager
Benefit Cosmetics-LVMH
Santa Rosa, CA
05.2009 - 08.2018
Education
Certified Clinical Medical Assistant - Medical Assisting
Petaluma Adult School-Cal Reigional
Santa Rosa, CALicensed Esthetician - Esthetics, Skincare
Le Melange Academy
Skills
- Administering Immunizations
- Epic EMR
- X-Ray ordering
- Exam Room Preparation
- HIPAA Compliance
- Medical Histories and Vitals
- Telephonic Triage
- Patient Flow Coordination
- Charting
- Consultations
- Product inventory checks
- Attention to detail
- Effective communication
- Team leadership
- Relationship management
- Conflict resolution
- Customer engagement
- Retention strategies
- Relationship building with management
Certification
DMK Certified Medical Esthetician, 2019
Timeline
Medical Assistant/Medical Receptionist
Providence Professional Orthopedics
10.2022 - 04.2023
Owner/Esthetician
Dapper&Dame. LLC
10.2018 - Current
Esthetician/Brow Bar Manager
Benefit Cosmetics-LVMH
05.2009 - 08.2018
Certified Clinical Medical Assistant - Medical Assisting
Petaluma Adult School-Cal Reigional
Licensed Esthetician - Esthetics, Skincare
Le Melange Academy