Summary
Overview
Work History
Education
Certification
Accomplishments
Affiliations
Timeline
Generic

Heather A Widdison

Grand Forks

Summary

25 years of Medical experience . Experience in both private office and corporate setting. Held positions as Medical Assistant, Surgery Scheduler, Phlebotomist, Case Manager and Medical Laboratory Assistant.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Medical Assistant - Orthopedic/Podiatry Specialty

Endeavor Health
Elmhurst
03.2019 - 02.2025
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Incorporated outside records into charts and EHR.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Processed orders for medical supplies and lab equipment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted back office patient processes to reduce office wait times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Prepared treatment rooms for patient examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Handled general office duties to support administrative staff during peak hours.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Medical Assistant - Podiatry

University Foot And Ankle Specialists
Naperville
07.2017 - 03.2019
  • Organized patient charts before each day's clinic sessions began.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Explained treatment procedures and physicians' instructions.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Handled general office duties to support administrative staff during peak hours.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Prepared treatment rooms for patient examinations.
  • Assisted back office patient processes to reduce office wait times.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Processed orders for medical supplies and lab equipment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated equipment and machinery according to safety guidelines.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.

Phlebotomist

NorthShore University Hospital
Hightland Park
01.2015 - 01.2017
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Identified patients using proper procedures prior to specimen collection.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.

Phlebotomist/ Laboratory Tech Assistant

Northern Plains Laboratory
Bismarck
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Prepared specimens for transport to external laboratories.
  • Educated patients on specimen collection procedures and post-draw care.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Processed samples accurately and efficiently.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Collected specimen samples and transported to laboratory for processing.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Flushed intravenous lines with saline to prevent blockages.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Maintained a clean, safe, and organized work environment.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Entered patient information and test orders into computer systems accurately.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Followed all safety protocols when handling hazardous materials.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Provided HR administrative assistance to management team.
  • Gathered and sorted data for reports and files.

Education

High School Diploma -

Bismarck High School
Bismarck, ND
01-1994

Certification

  • CPR expires 2025

Accomplishments

  • Medical Assistant of Year 2021 Nominee

Affiliations

  • Foster parent for Peace for Pits - Dog rescue for Pitbulls out of IL 2017-2019
  • Volunteer with Peace for Pits

Timeline

Medical Assistant - Orthopedic/Podiatry Specialty

Endeavor Health
03.2019 - 02.2025

Medical Assistant - Podiatry

University Foot And Ankle Specialists
07.2017 - 03.2019

Phlebotomist

NorthShore University Hospital
01.2015 - 01.2017
  • CPR expires 2025

Phlebotomist/ Laboratory Tech Assistant

Northern Plains Laboratory

High School Diploma -

Bismarck High School

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Heather A Widdison