Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather A Wood

Odessa,Texas

Summary

I am currently a senior at UTPB and hoping to graduate with a bachelors’ degree in Kinesiology and Health. During previous work periods, I have had numerous experiences communicating with customers, managers, co-workers and owners. I have also worked with numerous computer programs such as Microsoft Office, QuickBooks, and other computer programs associated with the businesses for which I have worked. I work great in fast paced environments where I believe that I actually work my best. I am a hard worker and a fast learner. I like to get my job done right.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Amazon Associate

Amazon
05.2022 - Current
  • Maintaina clean and organized work area, contributing to an efficient and safe working environment.
  • Participate in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operate various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduce product damages with proper handling techniques and training for warehouse staff.
  • Consistently lift materials weighing as much as 60 pounds.
  • Unpack and repack items in different quantities and configurations for shipment.

Teacher Consultant

Third Future Schools
08.2023 - 05.2024
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

Physical Therapist Technician

Paradigm Physical Therapy & Wellness
08.2022 - 07.2023
  • Constructed physiotherapy treatment plans to increase functionality and strength.
  • Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
  • Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Prepared patients to meet with physical therapists.
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Assisted with reception duties like scheduling patients and completing follow up calls.
  • Assist Doctor with Initial Evaluations
  • Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
  • Assisting 50 to 60 patients perday

Package Handler & Clerk

United Parcel Service, UPS
08.2017 - 07.2022
  • Provide help for customers
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Create shipping labels
  • Ship out packages for customers
  • Answer phones
  • Make phone calls
  • Perform the end of day
  • Count money in the drawer
  • Ship money out to corporate
  • Removed debris and hazardous materials from packing area to avoid contamination.

Technician

Gulf States Toyota
10.2014 - 03.2017


  • Ensure vehicles are safe for transport to car lot
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Set up and performed test activities.
  • Applied critical thinking and research to address complex issues.
  • Completed job reports and logs immediately following service calls.
  • Tested components and systems to evaluate performance and identify concerns.

Customer Service Representative

Rimco
08.2012 - 08.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Package Handler and Counter Clerk

UPS
06.2011 - 10.2012
  • Load trucks with packages in numerical order
  • Provide help for customers
  • Create shipping labels
  • Ship out packages for customers
  • Answer phones
  • Make phone calls
  • Perform the end of day
  • Count money in the drawer
  • Ship money out to corporate

Caregiver

Kidz Kare
01.2011 - 03.2011
  • Assisted children with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted children with daily living needs to maintain self-esteem and general wellness.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for children's wellbeing.
  • Built strong relationships with children to deliver emotional support and companionship.

Assistant Secretary

BJ Specialty and Advertising
06.2010 - 08.2010
  • Created and updated records and files to maintain document compliance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Education

Kinesiology Degree - Exercise Sports Science/ Physical Therapy

Enrolled University of Texas of The Permian Basin
Odessa Texas
05.2025

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Customer interaction
  • Flexible Schedule
  • Courteous and Professional
  • Relationship Building
  • Complex Problem-Solving
  • Decision-Making
  • Microsoft Office
  • QuickBooks

Certification

Cpr

Timeline

Teacher Consultant

Third Future Schools
08.2023 - 05.2024

Physical Therapist Technician

Paradigm Physical Therapy & Wellness
08.2022 - 07.2023

Amazon Associate

Amazon
05.2022 - Current

Package Handler & Clerk

United Parcel Service, UPS
08.2017 - 07.2022

Technician

Gulf States Toyota
10.2014 - 03.2017

Customer Service Representative

Rimco
08.2012 - 08.2014

Package Handler and Counter Clerk

UPS
06.2011 - 10.2012

Caregiver

Kidz Kare
01.2011 - 03.2011

Assistant Secretary

BJ Specialty and Advertising
06.2010 - 08.2010

Kinesiology Degree - Exercise Sports Science/ Physical Therapy

Enrolled University of Texas of The Permian Basin

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Heather A Wood