Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

HEATHER BISHOP

Porter Corners,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

19
19
years of professional experience

Work History

Operations Manager

Tyler Technologies
01.2019 - Current
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Technical Support/Implementation Consultant

Tyler Technologies
01.2016 - 01.2019
  • Provide technical support of proprietary software to various customers
  • Project managed several large client implementations
  • Created databases, user accounts and trained customers on Tyler products
  • Maintained and established working relationships with customers

Owner / Manager

HORNY TOADS BAR AND GRILL
01.2011 - 01.2016
  • Managed the welfare, schedules, and training for 10 of employees on a daily basis
  • Maintained accounts payable and receivable totaling an average of $100K
  • Tracked inventory and ordered liquor, beer, food and other products as needed
  • Planned and coordinated special and charitable events; set-up, served and tore down functions for 300+ guests
  • Prepared bills, handled cash and ran credit cards

Network Administrator

UNITED STATES MARINE CORPS
01.2004 - 01.2008
  • Managed and maintained approximately 400 personal computers, 4 servers running Windows Server 2003, and 2 separate local area network (LAN) infrastructures, including over 30 kilometers of fiber optic cable
  • Configured and optimized computer hardware, operating systems, and 2 wide area networks in 32 separate remote sites utilizing Cisco switches, routers and Windows 2003 servers
  • Administered and maintained approximately 1,000 user and email accounts utilizing Microsoft Exchange
  • Performed hardware maintenance of servers and PC’s including memory upgrades and drive reseating
  • Supervised, mentored, and trained 25-30 information technology personnel

Education

Certification - Six Sigma Green Belt

Villanova University
Villanova, PA
12.2022

Bachelor of Science - Corporate and Homeland Security

Mercy College
2012

Skills

  • Multi-Unit Operations Management
  • Supply Chain Distribution
  • Quantifiable Revenue Increases
  • Lean Manufacturing and Quality Systems
  • Continuous Improvements
  • Expense Reports
  • Performance Monitoring and Evaluation
  • Inventory Control
  • Process Improvement
  • Purchasing and Procurement

Timeline

Operations Manager

Tyler Technologies
01.2019 - Current

Technical Support/Implementation Consultant

Tyler Technologies
01.2016 - 01.2019

Owner / Manager

HORNY TOADS BAR AND GRILL
01.2011 - 01.2016

Network Administrator

UNITED STATES MARINE CORPS
01.2004 - 01.2008

Certification - Six Sigma Green Belt

Villanova University

Bachelor of Science - Corporate and Homeland Security

Mercy College

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