Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Heather Eddy

Bartlett,IL

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Executive Assistant to the Chief Executive Officer

Boys & Girls Club Of Elgin
08.2022 - 06.2023
  • Streamlined communication by managing correspondence between the CEO and external stakeholders.
  • Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Handled confidential and sensitive information with discretion and tact.
  • Used advanced software to prepare documents, reports, and presentations.
  • Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.

Office Administrator and Communications Manager

St. Andrew's Lutheran Church
09.2015 - 04.2022
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
  • Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Enhanced brand visibility by developing and implementing strategic communication plans.
  • Increased media coverage for company announcements through targeted press release distribution.
  • Streamlined internal communication processes by creating a centralized information hub for employees.
  • Developed compelling content for company website and social media channels, driving user engagement and conversions.
  • Implemented comprehensive analytics tracking systems to monitor the success of communication campaigns and make data-driven decisions.
  • Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
  • Leveraged social listening tools to stay informed about relevant industry trends and inform communication strategy adjustments as needed.
  • Negotiated favorable contracts with external vendors for services such as event planning or graphic design, reducing overall project costs while maintaining high-quality results.
  • Innovated new approaches to storytelling by utilizing multimedia platforms such as video or podcasts.
  • Evaluated existing communication strategies and made data-driven recommendations for improvement, resulting in increased overall effectiveness.
  • Analyzed market data to inform strategic decisions.
  • Built and maintained relationships with key clinicians, spokespeople, advocates and opinion leaders.
  • Managed communication department's budget.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Cultivated strong corporate image and identity with clear branding.
  • Increased brand awareness through development and implementation of successful public relations campaigns.
  • Reviewed marketing materials and documents for brand accuracy and trending design.
  • Collaborated with other departments to develop integrated branding and public relations strategies.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Championed corporate social responsibility initiatives within the organization through volunteerism promotion or fundraising campaigns.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Managed technology of the office including: purchase of 3 computers (upgrades) and transfer of information, training of new users. Installed a new switch. Recovered Gmail administrator account. Assisted in setting up fiber installation to the building by MetroNet and then set up the new wireless network for the building with overlapping coverage to link the whole building into one wireless net using three routers. Created a cloud backup system and a local backup system for the main office computer. Taught multiple users about the importance of running updates and using antivirus software and some ways to spot phishing emails, etc. Assisted with users needing help with email access, understanding how to use web pages, YouTube, etc.

Administrative Assistant

Iowa State University
01.2015 - 07.2015
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

Bachelor of Fine Arts - Art

Iowa State University
Ames, IA

Bachelor of Arts - Advertising

Iowa State University
Ames, IA

Skills

  • Document preparation
  • Customer service
  • Data analysis
  • Team collaboration
  • Technical proficiency
  • Organizational skills
  • Attention to detail
  • Time management
  • Research capabilities
  • Problem solving
  • Process improvement
  • Multitasking abilities
  • Interpersonal skills
  • Database Management
  • Project Oversight
  • Technical Support
  • Multi-Line Phone Proficiency
  • Process Improvements
  • Conflict Management
  • Customer Service-Oriented
  • Strong Problem Solver
  • Information Confidentiality
  • Interpersonal Communication
  • Call Routing
  • Work Coordination

Certification

  • CPR, Adult, Child & Infant, AED Training - expires February 2025
  • LinkedIn Learning certificates for IT subject matter
  • working on CompTIA A+

Timeline

Executive Assistant to the Chief Executive Officer

Boys & Girls Club Of Elgin
08.2022 - 06.2023

Office Administrator and Communications Manager

St. Andrew's Lutheran Church
09.2015 - 04.2022

Administrative Assistant

Iowa State University
01.2015 - 07.2015

Bachelor of Fine Arts - Art

Iowa State University

Bachelor of Arts - Advertising

Iowa State University

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Heather Eddy