Heather Alinea Evans
Laurel,MD
Summary
Over 20 years of combined experience in the implementation, execution and promulgation of State Unemployment Insurance and Workforce Development policy. A detailed-oriented, results-driven Program Coordinator and Project Manager, proactive at developing and implementing policy and procedures. Consistently maintaining high levels of performance and dedicated to helping others succeed.
Overview
21
21
years of professional experience
Work History
Jobs That Build Project Manager
Maryland Division Of Workforce Development
10.2022 - Current
- Oversee and manage a $15M initiative designed to retain employees and create employment opportunities by removing barriers to employment
- Planned, designed, and scheduled phases of the Jobs That Build Employer Fund Grant.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues.
- Achieved project deadlines by coordinating with team contributors to manage performance.
- Met project deadlines without sacrificing quality of service to our customers, partners and other stakeholders
- Provide detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Monitored performance.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on progress and technical problems.
- Successfully awarded grants to 63 Maryland-based employers working on infrastructure projects, benefitting over 2,600 Maryland-based employees.
- Review sub-recipient quarterly program reports.
Administrator II
Maryland Division Of Workforce Development
05.2018 - Current
- Program Coordinator of the Trade Adjustment Assistance (TAA)Program.
- Deliver presentations to impacted workers who have been separated from employment as a result of increased foreign import or trade.
- Implement and evaluate the Worker Adjustment and Retraining Notification (WARN) Act.
- Assist the Program Manager of the Dislocation Services Unit with layoff aversion, National Dislocated Worker Grants (NDWG) and the TAA Act for thirteen (13) Workforce Development Areas.
- Ensure Dislocated Worker Services are provided efficiently throughout the State.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with Reemployment Program Directors and staff at the American Job Centers to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Keep program-related data accurate, up-to-date and easily accessible for accessibility.
- Provided ongoing direction and leadership for program operations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Track and report expenses accurately to manage program budgets.
- Provide technical support to staff with necessary resources to carry out duties successfully.
- Oversee staff schedules and assignments to handle programming demands.
- Created and enforce programming standards to maintain compliance with regulatory requirements.
- Monitor programming trends to keep content relevant and up-to-date.
- Supervise Trade Staff at the Central Office
- Schedule and supervise staff meetings to discuss new ideas and update participants on program details and milestones.
Administrator I
Maryland Department Of Labor, Unemployment Insurance
01.2014 - 05.2018
- Program Coordinator of the Reemployment Services and Eligibility Assessment (RESEA) Program and the Reemployment Opportunity Workshop (ROW)
- Oversaw the day-to-day operations of both programs
- Worked in conjunction with Government partners both at the State and Federal level
- Successfully trained both Division of Unemployment Insurance (DUI) and Department of Workforce Development and Adult Learning (DWDAL) staff on the detection and reporting of potentially disqualifying Unemployment Insurance issues
- Spearheaded collaborations to develop inter-division policy and procedures with management and staff of DWDAL
- Liaison between the DUI and the DWDAL, acting as a resource to management and line staff
- Provided effective assistance to staff and individuals who have applied for Unemployment Insurance benefits
- Detected, reviewed and investigated potentially disqualifying non-separation issues as they relate to reemployment programs, while maintaining Quality, Quantity & Timeliness percentages well above that which is required by the U.S. Department of Labor
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Provided ongoing direction and leadership for program operations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
Unemployment Claims Specialist Advanced
Maryland Department Of Labor - Unemployment Insura
10.2006 - 01.2014
- Detected, reviewed and investigated potentially disqualifying non-separation and separation issues as directed by the Maryland Unemployment Insurance Law and the Code of Maryland Regulations.
- Effectively wrote non-monetary determinations that resulted in maintaining overall high percentages in the areas of Quality, Quantity and Timeliness that are well above which is required by the U.S Department Labor.
- Trained and mentored lower-level Unemployment Insurance Claim Center Specialists.
- Enhanced ability to mediate in difficult situations when conducting fact-finding interviews with both the claimant and employer present at the same time.
- Communicated with people from various cultures and backgrounds on application process.
- Evaluated physical and digital records, testimony and reports in order to issue proper decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Correctional Case Management Specialist II
Maryland Department Of Corrections
02.2002 - 10.2006
- Accurately and effectively assessed and evaluated the personal and criminal histories of adult, male inmates to recommend security level, work and educational programs
- Efficiently maintained the case files for over 150 inmates, while conducting weekly Orientation and yearly reviews on a timely basis
- Prepared recommendations and summaries for submission to the Maryland Parole Commission, using guidelines provided by the Department and the Maryland Code of Regulations
- Collected intelligence data about known gang members and their activity inside and outside of the prison
- Evaluated the intelligence data to assess trends and threat implications
- Analyzed and prepared monthly assessments and reports for top level executives within the prison.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Created well-written, effective care plans appropriately matching needs of clients following release and in accordance with local and governmental regulations.
Education
Bachelor of Arts - French
Salisbury University
Skills
- Policy development
- Data collection and analysis
- Project Management
- Inter-governmental and legislative relations
- SKILLS
- Strong ability to learn at a rapid pace
- Strong Leadership Abilities
- Focused and Results Driven
- Microsoft Suite
- Google Suite
- Microsoft Suite
- Google Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Jobs That Build Project Manager
Maryland Division Of Workforce Development
10.2022 - Current
Administrator II
Maryland Division Of Workforce Development
05.2018 - Current
Administrator I
Maryland Department Of Labor, Unemployment Insurance
01.2014 - 05.2018
Unemployment Claims Specialist Advanced
Maryland Department Of Labor - Unemployment Insura
10.2006 - 01.2014
Correctional Case Management Specialist II
Maryland Department Of Corrections
02.2002 - 10.2006
Bachelor of Arts - French
Salisbury University
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