Heather Amanda Dietz
Dryden,Michigan
Summary
Hardworking and versatile professional with over twenty years of administration and customer service experience in the manufacturing and finance industries. Dedicated and decisive leader with strategic and forward-thinking mindset. Analytical and detailed-oriented with a proven record for producing quality work within strict timelines while managing a diversity of routine functions and projects in a fast-paced, computerized corporate environment. Demonstrates excellent communication, organizational, time management, and problem-solving skills. Exercises independent judgment, decision-making abilities, and a high level of confidentiality.
Overview
26
26
years of professional experience
Work History
Service/Concur Travel and Expense Administrator
Fori Automation, Inc.
Shelby Twp., Michigan
06.2013 - Current
- Manage payroll data entry and processing for employees and contractors to comply with predetermined company guidelines.
- Collaborate with human resources manager to accurately and efficiently track payroll hours and track leave time.
- Review time records for employees and contractors to verify accuracy of information.
- Interview, hire and train new employees for administrative assistant position within service department.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Establish workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel.
- Sap Concur Travel and Expense Administrator Company -Global US, Mexico, Brazil, Germany, China, South Korea and Spain.
- Implemented Concur expense and travel set up along with partnership with TMC company, created/maintain company travel and expense policies and ISO updates.
- Responsible for onboarding/training new employees in Concur along with audit rules and configuration within Concur website.
- Expense approver for entire company over 100 expense reports daily.
- Reconciliation of company American Express travel cards.
- Used Sap Concur to create reports and recommended courses of action to upper management.
- Handle internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues.
- Match purchase orders with invoices and recorded necessary information.
- Manage and respond to correspondence and inquiries from customers and vendors.
- Support management by processing invoices and documents with consistent on-time delivery.
- Reconcile account information and reported figures on Service Backlog by comparing to job cost accounts on weekly basis.
- Generate invoices upon receipt of billing information and tracked collection progress.
- Reconcile accounts, managed audits and updated financial records with remarkable accuracy.
- Direct and implement strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Serve as subject matter expert by advising staff and contractors and work directly with internal and external agencies throughout audits or to remedy compliance issues.
- Improve company policies and standards to outline ethical, safe and efficient procedures.
Legal Support Team Lead- Garnishments/Executions
Asset Acceptance, LLC
Warren, Michigan
07.2010 - 06.2013
- Performed responsibilities of coaching, developing, and supervising legal support team in handling department activities and tasks consisting of 20 employees.
- Handled tasks of identifying and resolving issues in Garnishment/Execution department
- Performed administrative tasks like preparing attendance and production reports
- Handled responsibilities of planning work schedules of legal support team daily
- Performed tasks of developing and implementing policies and procedures within Garnishment/Execution department
- Responsible for evaluating performance of employees and performing coaching and counseling actions as required
- Collaborated with other team leads and supervisors to affect team efficiency
- Served as liaison between leadership team and legal support team
- Handled responsibilities of coordinating with technology team for employee set-up, system issues, and workflow
- Legal Support Associate II- Garnishments
- Performed follow up and filing for Michigan, Ohio, Florida, New Jersey, and Texas wage and bank garnishments
- Assisted places of employment and banks with garnishment paperwork and calls
- Maintained and created address and referral guides for Michigan, Ohio, Illinois, and Texas Retrieve and distribute SendSuite
- Maintained SendSuite exception report.
- Performed and assisted management with special assignments.
- Assisted SOM project team with preparing tax garnishment packages for State of Michigan.
Field Service Representative
The Ford Motor Company American Road Insurance Co.
Dearborn, Michigan
07.2007 - 07.2010
- Served as liaison between The Ford Motor Company and Ford automotive dealerships making sure that multi-million-dollar floor plan inventory is secured.
- Executed inspections for The Ford Motor Company lease vehicles at end of term.
- Trained and led new employees in wholesale auditing and inspections.
- Scheduled and coordinated audits and court appearances for entire United States consisting of over 50 employees.
- Developed and maintained training procedures and aids.
- Assisted Ford Motor Credit Company as a witness for court cases on delinquent accounts.
Wholesale Auditor, Manager Assistant, Discounter
Ford Motor Credit Company
Troy, Michigan
07.1996 - 06.2007
- Served as liaison between The Ford Motor Company and Ford automotive dealerships making sure that multi-million-dollar floor plan inventory is secured.
- Trained and led new employees in wholesale auditing process.
- Engineered departmental systems and procedures, and successfully trained more than 40 employees.
- Performed extensive data research on customers utilizing credit bureaus, banks, DMV, and other resources.
- Updated, tracked, and monitored account status, executed letters, and notices, and generated monthly reports for upper management and sales team.
- Established, maintained, and updated files, databases, records, and other documents; developed and maintained data, and performed routine analysis and calculations in processing of data for recurring internal reports and contracts.
Education
Bachelor of Science - B.S., Business Management Administration
Business Management Administration
Grand Rapids, Michigan 07.2010
Associate of Science - A.S, Business Administration
Davenport University
Grand Rapids, MI06.2007
Skills
- Precision and Accuracy
- Financial Recordkeeping
- Record Reconciliation
- Expense Approval
- Supervisory Skills
- Administrative Support
- Accounts Payable and Accounts Receivable
- Proactive and Self-Motivated
- Expense Report Processing
- Team Player
- Payroll Preparation and Processing
- Handling Confidential Materials
Accomplishments
- Awarded Most Valuable Employee for assisting SOM team.
- Promoted to Team Lead of the Execution Department within 7 months of hire.
- Specially selected as the Lead Auditor to conduct take-over audits for the largest automotive group in Michigan.
- Received "On the Spot Rewards" for the successful completion and handling of the takeover audit for the largest automotive group in Michigan, along with other successful audit completions.
- Voted to be the liaison between management and employees for improving procedures and processes as Pulse Chairperson by co-workers
Timeline
Service/Concur Travel and Expense Administrator
Fori Automation, Inc.
06.2013 - Current
Legal Support Team Lead- Garnishments/Executions
Asset Acceptance, LLC
07.2010 - 06.2013
Field Service Representative
The Ford Motor Company American Road Insurance Co.
07.2007 - 07.2010
Wholesale Auditor, Manager Assistant, Discounter
Ford Motor Credit Company
07.1996 - 06.2007
Bachelor of Science - B.S., Business Management Administration
Business Management Administration
Associate of Science - A.S, Business Administration
Davenport University
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